New

Spa Manager Slry

HEI Hotels & Resorts
life insurance, vision insurance, 401(k)
United States, Georgia, Braselton
Apr 03, 2026
About Us Within the sweeping panorama of the north Georgia foothills, Chateau Elan began with the planting of the vineyards in 1981. From these lush vines has grown a 3,500 acre conference and leisure destination. We welcome your interest in applying for a position with Chateau Elan Winery & Resort. For many years, we have served our guests with the highest level of products and service in luxury resorts. We owe our growth and success to our associates who have served our guests with dedication and pride. The key to our continued growth is found in satisfying and exceeding our guests' expectations. We look for people with personality, energy, enthusiasm and commitment. We nurture and train our associates throughout their tenure here. They, in turn, provide the highest level of guest service making Chateau Elan the special place it is today. Perks include but are not limited to discount hotel stays, discount spa services, discount golf, discount food and beverage, discount retail as well as access to the YouDecide discount program. YouDecide offerings include negotiated pricing arrangements for vacation destinations, hotels, vacation planning, rental cars, movie tickets/rentals, consumer electronics, consumer goods and services, personal services and even discounts on cell phones and plans. Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply. Overview This role is a multiple-task oriented position designed to support the Director of Spa in achieving departmental objectives and maintaining a level of unparalleled customer service excellence. Essential Duties and Responsibilities Ensures internal and external guest satisfaction with a positive and friendly attitude Responsible for the scheduling for spa support staff on a weekly basis Responsible for organizing and facilitating all training and certification for all spa colleagues Conduct daily walk-through of facilities to ensure that all support areas are neat, organized and in compliance with all established and approved standards Ensure supplies for locker areas & beverage/snack station are maintained to established par levels and within the specified budgets for respective line items Ensure all spa support staff is in compliance with all standards of operation and guest interactions Ability to coach and motivate team to achieve stated revenue and guest satisfaction goals Conduct monthly spa departmental & inter-department meetings Review and complete payroll for all spa support staff Oversee the day-to-day operational flow of The Spa and its colleagues ensure seamless front desk and back of house operations Actively participate in weekly spa management meeting Attend all management training and development within hotel Responsible for overseeing daily kit inventory and cost control Responsible for bi-monthly retail & professional inventory, ordering and receiving Conduct daily spa colleague stand-up Ensuring adherence to all cleanliness / maintenance standards Deftly handling all guest complaints and issues, problem-solving Interview of new applicant candidates Appropriate coaching and development of spa staff Completing and conducting of all spa colleague evaluations Knowledge and adherence of all spa policies and procedures with flawless execution Product knowledge (fitness, retail and professional lines) Extensive knowledge of operational and back bar product Extensive treatment knowledge to include ingredients and intended benefits Ability to train on Book 4 Time Knowledge of all marketing initiatives and special spa promotions Liaise with restaurant management to ensure seamless operation for F&B service in the spa Mandatory participation in all Spa activities, events, and promotions. Is an advocate for Chateau Elan's Vision, Mission and Initiative of The Spa and its operations Required to demonstrate and maintain exceptional product knowledge of The Spa, property specific outlets, and Chateau Elan/HEI Hotels & Resorts Report to work at the scheduled time, neatly groomed, and in compliance with Chateau Elan Snowmass grooming standards Ability to work outdoors Additional reasonable requests by management PHYSICAL REQUIREMENTS: Frequency Key: Never - 0 hours; Rare - up to 1 hour; Occasional - 1-3 hours; Frequent - 3-6 Hours; Constant - 6-8 hours Physical Activity Frequency Sitting Rare Walking Constant Climbing stairs Frequent Crouching/Bending/Stooping Frequent Reaching Frequent Grasping Frequent Pushing/Pulling Frequent Near Vision Constant Far Vision Constant Hearing Constant Talking Constant Smell Constant Lifting/Carrying(# lbs)- up to 40 lbs. Frequent Travel Rare OTHER DUTIES: Assimilate into Chateau Elan Service Culture Standards through understanding, supporting and participating in all elements thereof. Demonstrate working knowledge of the service standards. SAFETY REQUIREMENTS: OSHA laws require the use of the following Personal Protective Equipment (PPE) when performing work duties that have the potential of risk to your health or safety: Safety Shoes (slip resistant) preferred Use of gloves (latex, vinyl, plastic, fabric. Metal) Apron Colleagues will be trained in the proper use and care of assigned PPE. The hotel provides the required PPE. It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly, to your Manager. SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY: The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation. Ability to read the English language to fully comprehend guest requests, memos, reservations, promotional materials, event orders and similar written materials. Ability to communicate orally and verbally in English with staff and outside entities. Certain positions will require the ability to read and write in English as well. Ability to remember, recite and promote the service and fitness offerings Ability to effectively deal with customer complaints and concerns in a friendly and positive manner. This involves listening to the nature of the concern, demonstrating empathy with the customer and providing positive and proactive solutions. Other Due to the cyclical nature of the hospitality industry, colleagues may be required to work varying schedules to reflect the business needs of the hotel. Regular attendance in conformance with the standards, which may be established by Chateau Elan from time to time, is essential to the successful performance of this position. Due to the industry that we are in; a need will occur for each colleague to provide "Excellent Service". Our goal is to ensure that we are maximizing customer satisfaction and as a result there will be times when our colleagues in Operations will call upon us for support in order to ensure customer satisfaction occurs. When we are fortunate enough for this to occur, each colleague will positively respond unless there is a chance that an opportunity resulting in dissatisfying a guest could occur. If this is the case the manager is to be notified and the level of support that is being requested will be obtained. Supportive Functions In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company. Ability to work under pressure and with minimal supervision Demonstrated team building experience Excellent communication skills both written and verbal Knowledge of computer operating systems Knowledge of/understanding of Spa Industry Consistently strives to fulfill our Company's Core Values and Mission Statement Must possess a positive attitude and the ability to work with a variety of people and in cooperation with coworkers efficiently and effectively Must be detail oriented and able to managing competing priorities and multiple deadlines in a fast-paced environments Ability to easily adapt to organizational and environmental changes Qualification Standards EDUCATION High school graduate required; Associate's degree or equivalent relevant work experience in related field preferred. EXPERIENCE Minimum 2-3 years supervisory/management experience within the luxury hospitality and/or spa industry with the proven success in operational management, leadership, and must include high-end customer service. Resort/hotel experience preferred. LICENSES OR CERTIFICATES Responsible Vendors Training; CPR/FA/AED Training preferred GROOMING All colleagues must maintain a neat, clean and well-groomed appearance (specific standards available). NOTICE: The hospitality business functions seven days a week, twenty-four hours a day. In addition, this is a hospitality business and a hospitable service atmosphere must be projected at all times. Upon employment, all colleagues are required to fully comply with Chateau Elan rules and regulations for the safe and efficient operation of hotel facilities. Colleagues who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. Compensation Tipped/Service Charge Eligible? No Discretionary Performance Bonus Eligible? No Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dentalprograms through Anthem Blue Cross Blue Shield as well asVision insurance programsthrough EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.