Training Specialist

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RAYUS Radiology is looking for an Administrative Quality Training Specialist to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together! The Administrative Quality Training Specialist, under direction of market leadership and in collaboration with corporate teams, is responsible for implementing strategies that are focused on training, quality assurance (QA), and process improvement for administrative teams at multiple Center locations within a Market.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Serves as market's subject matter expert on assigned administrative areas or processes
2. Develops standardized content and trains the new administrative team members on procedures and best practices, and develops additional training materials, or hands-on training for existing administrative groups or individuals as needed
3. Monitors center and market performance metrics, providing regular and timely updates to applicable team members
4. Ensures comprehensive knowledge of company policies and procedures by all administrative team members
5. Communicates regularly to administrative team members regarding appropriate messaging for patients
6. Reviews daily errors list from corporate, researching and correcting issues or working with team members to correct, identifies trends, and provides needed coaching to team
7. Partners with department leads and supervisors on training and QA for their teams
8. Takes a leadership role in team member meetings
9. Creates and updates market's training resources as needed
10. Provides back-up coverage for administrative team members as requested by supervisor for "breaks, PTO, and any other coverage needs

1. Collaborates with corporate teams, including Revenue Cycle Management and Operations Improvement, and local market leadership on training and process improvement initiatives
2. Monitors metrics to analyze trends and process effectiveness
3. Reports regularly to market leadership team on initiatives, to ensure progress is being made and goals are met

Required:

1. High school diploma, or equivalent
2. Two (2) years' medical administrative experience
3. Proficiency using computer systems and using Microsoft Office Suite; Outlook, Teams, Word, Excel, etc.
4. Strong knowledge of medical terminology and medical insurance
5. Ability to successfully use a multi-level phone system
6. Some travel is required between sites; a reliable means of transportation is required.

Preferred:

1. Previous experience training entry level administrative roles