Customer Experience Cylinder Control Specialist

Location:

We are looking for you!

• The ideal candidate would be located near an Airgas office, however candidates within the below states will be considered: Alabama, Arkansas, Florida, Texas, Georgia, Louisiana, Mississippi, North Carolina, South Carolina, Oklahoma, and Tennessee.

• Comprehensive Family Benefits: Airgas offers a full benefits package designed to support your whole life, including Medical, Dental, Vision, Life, AD&D, and Disability Insurance.

• Support for Parents: We offer a 14-week paid child birth benefit to support growing families.

• Future Security: 401(k) Retirement Plan with company match, Tuition Assistance, Paid Holidays, Vacation, and Sick time.

• Early Access: Your benefits start after just 30 days of employment

The Customer Experience Cylinder Control Specialist is responsible for ensuring that customer cylinder balances and rental bills are accurate with the assigned Regional Company. This position is also responsible for the accurate entry of data in SAP to ensure an effortless experience, compliance with policies and procedures set by the company, and review accuracy of cylinder assets at the time of approval routing.

This position will closely interact with and support our Customer Experience Credit and Collections function, Regional Companies, other Division personnel and our customer experience team to assist with issues related to cylinder balances. In order to be successful in this position, qualified candidates should be trainable, take directions well, be a quick learner, exceptional attention to detail, intermediate computer skills, strong customer service skills, and in-depth knowledge of the industrial gas business. In addition, the successful candidate must have excellent research and follow-up skills, as well as be able to excel in a fast-paced changing work environment.

Key Responsibilities:

• Conduct onsite cylinder audits at customer sites upon request and in response to report analysis

• Work with branches, sales, and Customer Experience Representatives to maintain accurate customer cylinder balances and rental billing, and review/adjust negative cylinder balances as needed for medical, industrial and national accounts

• Act as a liaison between customers, branches, sales, and Customer Experience Representative (CXR)

• Notify the Region Customer Experience Directors, Customer Experience Trainers, and Area Branch Operations Coordinators of any branch training needs

• Provide AVPs and senior management with periodic updates and quantitative analysis

• Where there are balance discrepancies, work with the branches, plants, sales, customers and CXRs to resolve

• Maintain a good understanding of SAP Partnership functionality of customers account to assist with through research or location of assets

• Request, schedule, and enter audit results to maintain audit history

• Research and validate cylinder discrepancies for loss of use and adjustment

• Obtain branch, DM and AVP approvals to process cylinder adjustments

• Review and post branch adjustments

• Perform ACT (bar code) hand held audits and adjustments

• Assist branches with ACT hand held reader issues

Required Education and Experience:

• High school diploma or equivalent (GED) required

• Experience in an office environment with customer facing activities, internal or external.

• Previous experience with cylinder field operations and/or experience in inventory/stock control

• Computer proficiency and intermediate knowledge of Microsoft Office suite, Google platform; adept at learning new computer software/applications

• Must be willing to commit to 5-10% travel

Preferred Education and Experience:

• Bachelors Degree is a plus

• Experience with SAP and/or ERP systems a plus

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Benefits

We care about and support our Airgas Families. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, short-term and long-term disability, life and accidental death and dismemberment (AD&D) insurance, Employee Assistance Program (EAP), pre-tax commuter transportation benefit, parental leave, vacation, sick time, floating holidays, jury duty and funeral/bereavement leave, and paid holidays for all eligible full-time employees.

Additionally, we offer our eligible employees a 401k plan with company matching funds, tuition reimbursement, discounted college tuition for eligible employees' dependents, and an Airgas Scholarship Program for dependent children.

Associates who are members of collective bargaining units should review their bargaining agreement to determine whether they are eligible for some or all of the benefits described here and to see any special terms or conditions for eligibility.

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Your DIFFERENCES enhance our PERFORMANCE

At Airgas, we are committed to building a workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.

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About Airgas

Airgas, an Air Liquide company, is a leading U.S. supplier of industrial, medical and specialty gases, as well as hardgoods and related products; one of the largest U.S. suppliers of safety products; and a leading U.S. supplier of ammonia products and process chemicals. Through the passion and diversity of its 18,000 associates, Airgas fosters a culture of safety, customer success, sustainability and innovation. Airgas associates are empowered to share ideas, take initiative and make decisions.

Airgas is a subsidiary of Air Liquide, a world leader in gases, technologies and services for industry and healthcare. Present in 60 countries with approximately 66,500 employees, Air Liquide serves more than 4 million customers and patients.

Join us for a stimulating experience: At Airgas, you matter and so does the work you do. As a member of our team, you play an important role in the success of your team, making sure our products are created sustainably and delivered safely and efficiently. In turn, you'll find a welcoming workplace where you're valued for who you are and where you can fill your potential while growing a fulfilling career - whatever path you choose.

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Equal Employment Opportunity Information

We are an equal opportunity employer. We welcome all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

Airgas, an Air Liquide Company is a Government contractor subject to the Vietnam Era Veterans' Readjustment Assistance Act of 1974 and Section 503 of the Rehabilitation Act of 1973.

Airgas does not discriminate against qualified applicants with disabilities, and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us by email at us-accommodationrequest@airgas.com.

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