Director, Facilities Management

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them tothrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

The Director of Facilities Management plays a pivotal role in leading and developing a high-performing team of facilities management and engineering professionals across a distributed site portfolio throughout the US. In this position, you'll be responsible for ensuring exceptional service delivery and outstanding customer experiences while serving as a strategic point of contact for the client. This role offers the flexibility of primarily remote work while maintaining meaningful connections through client site visits (~30% travel). You'll collaborate closely with cross-functional teams to drive operational excellence, oversee financial performance, and maintain the highest standards of facility management and workplace experience services.

• Lead and mentor a distributed team of facilities management and engineering professionals, fostering their growth and development while ensuring consistent service excellence across all client locations

• Oversee CMMS (Computerized Maintenance Management System) administration throughout the region

• Oversee comprehensive facility condition inspections and assessments of building systems and maintaining accurate account financial records

• Partner with other Account Directors to deliver integrated maintenance and repair services, workplace experience programs, succession planning, and exceptional client and customer support

• Monitor and evaluate vendor performance to ensure service delivery meets client expectations and contractual obligations, maximizing utilization of preferred suppliers and contractors

• Serve as the primary regional interface with customers at client properties, representing JLL's commitment to outstanding customer service and relationship management

• Drive client satisfaction initiatives by proactively monitoring service quality, addressing concerns, and implementing continuous improvement strategies for Facility Management and Workplace Experience services

• Collaborate with Site Engineering teams to optimize asset management, resolve work orders efficiently, and strengthen partnerships with Engineering, PDS, MAC, and OP teams

• Contribute to capital budget development and management, supporting the Account team in executing both short-term and long-term strategic projects and initiatives for clients

• Bachelor's degree in Facilities Management, Engineering, Business Administration, or related field, or equivalent combination of education and professional experience

• 10+ years of progressive experience in facilities management

• Demonstrated knowledge and expertise of facilities maintenance and operations, including HVAC systems, electrical systems, telecommunications infrastructure, furniture management, and building energy management systems

• Proven track record of successfully managing large facilities maintenance operations and soft services delivery across multiple sites

• Strong experience in vendor management, contract administration, and lease portfolio oversight

• Demonstrated success in expense management, budget development and monitoring, and financial reporting for facilities operations

• Experience in capital planning processes and successfully executing capital improvement projects

• Exceptional customer service orientation with proven ability to build and maintain strong client relationships

• Excellent organizational, leadership, and team management capabilities with the ability to mentor and develop talent

• Experience managing corporate and manufacturing environments

• Proven success managing subtenant relationships and complex lease portfolios

• Advanced proficiency in data analysis and using data-driven insights to improve operations and client satisfaction

• Familiarity with lease management systems and processes

• Professional certifications such as FMP (Facility Management Professional), CFM (Certified Facility Manager), or similar credentials

• Experience working with enterprise-level CMMS platforms and driving system optimization

• Track record of achieving and exceeding key performance indicators in a multi-site facilities management environment

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position:

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you'repursuing.

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Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

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Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.