Sr. Director, Commercial Analytics

GROW WITH US:
Tandem Diabetes Care creates new possibilities for people living with diabetes, their loved ones, and their healthcare providers through a positively different experience. We'd love for you to team up with us to "innovate every day," put "people first," and take the "no-shortcuts" approach that has propelled us to become a leader in the diabetes technology industry.

STAY AWESOME:
Tandem Diabetes Care is proud to manufacture and sell the Tandem Mobi system and t:slim X2 insulin pump with Control-IQ+ technology - an advanced predictive algorithm that automates insulin delivery. But we're so much more than that. Our company's human-centered approach to design, development, and support delivers innovative products and services for people who use insulin. Because many of our own team members live with diabetes, or have a loved one impacted by diabetes, the work is personal, and we are committed to the cause. Learn more at tandemdiabetes.com

A DAY IN THE LIFE:

Sr. Director, Commercial Analyticsat Tandem are also responsible for:

• Builds and leads the COE organizational design including hiring, onboarding, employee development and performance management.

• Defines and operates the COE engagement model including intake, prioritization, resourcing, service level agreements (SLAs), sprint rhythm and stakeholder communications.

• Establishes standards for analytical rigor including documentation, reproducibility, QA, and insights storytelling.

• Leads a federated analytics cadence across functions to drive alignment, reduce duplicative work, and accelerate decision-making.

• Creates and enforces enterprise KPI definitions, metric hierarchies, and dashboard governance (definitions, lineage, refresh cadence, version control).

• Owns the executive reporting roadmap and ensures consistency across the Customer Relationship Management (CRM) system, business intelligence (BI), planning, and downstream reporting/finance views.

• Partners closely with Area Sales Directors (ASDs) and Regional Sales Managers (RSMs) to maintain focus on growth markets and leverage data to clearly articulate the requirements to achieve that growth.

• Leads the quota-setting process, equipping Regional Sales Managers (RSMs) with the data and insights needed to appropriately challenge their teams and set targets that reflect priority growth areas by leveraging available datasets.

• Leads the quarterly metric & sales quota reviews, ensuring cross-functional alignment on targets, benchmarks, and performance narratives.

• Drives adoption by ensuring leaders trust the numbers, understand drivers, and use the outputs to make decisions.

• While partnering closely with Finance and Corporate/Commercial Strategy, leads the annual planning, reforecasting, long-range planning (LRP), and strategic prioritization, facilitating alignment on enterprise growth drivers and overall growth targets.

• Defines planning inputs and decision frameworks such as growth drivers, segmentation assumptions, channel mix, capacity/coverage models, and investment tradeoffs.

• Ensures tight alignment between commercial KPIs and financial outcomes (revenue, margin, CAC/LTV proxies where applicable), with clear attribution and accountability.

• Serves as a strategic thought partner to the Commercial Leadership Team by delivering timely, decision-grade insights on performance, pipeline health, territory effectiveness, coverage/targeting, and execution gaps.

• Creates recurring "Sales Insights" rhythms (weekly/monthly) that translate data into actions-what's happening, why it's happening, and what to do next.

• Partners with IT/Data to define and execute the master data management (MDM) strategy across Healthcare Providers (HCP), accounts, territories, products, channels, and key commercial entities.

• Owns the strategy, sourcing, and integration approach for third-party commercial data (e.g., IQVIA, MMIT, OneKey, specialty pharmacy/access datasets).

• Implements measurement frameworks that responsibly incorporate external data and clearly quantify ROI/value delivered.

• Leads analytics for critical initiatives such as HCP engagement effectiveness, targeting and coverage, channel evolution (e.g., pharmacy-first), funnel performance, forecasting, marketing optimization, customer experience, and operational execution.

WHEN & WHERE YOU'LL WORK:

Remote: This position is fully remote and open to candidates within the United States. Equipment for the role will be provided and training will occur virtually.

WHAT YOU'LL NEED:

• Demonstrated success building and leading teams; ability to influence cross-functionally in a federated environment.

• Ability to build a culture of learning and continuous improvement through test-and-learn, clear performance drivers, and transparent tradeoffs.

• Strong understanding of go-to-market (GTM) processes and commercial systems (e.g., Salesforce/CRM, BI tools, modern data stacks).

• Proven ability to establish governance (KPIs, definitions, dashboard standards) and partner effectively with IT/Data organizations.

• Ability to simplify data complexity, drive alignment and covert insights into action.

• Experience supporting Sales Leadership Teams with performance management, territory effectiveness, coverage models, and pipeline/funnel analytics preferred.

• Experience supporting AOP/LRP processes, scenario planning, and investment tradeoff decisions in partnership with Finance/Strategy preferred.

• Experience with payer/channel analytics and pharmacy vs. DME/distribution dynamics preferred.

• Experience integrating third-party datasets and solving identity resolution/master data challenges preferred.

• Familiarity with forecasting, experimentation/causal inference, and marketing measurement approaches preferred.

• Skilled at effectively communicating department or area issues and results within and across functional areas and conducting presentations of technical information concerning specific projects or timelines. Able to gain cooperation of others at all levels within the organization.

• Skilled at effectively leading a cooperative team effort and organizing resources to achieve team goals. Able to make and prioritize process and resource decisions based on overall team needs.

• Excellent analytical skills with experience in CRM and BI tools.

EXTRA AWESOME:

• Bachelor's degree (B.A/B.S.) in related field or combination of equivalent education and applicable work experience.

• 12 years in commercial analytics, strategy, insights, or commercial operations analytics.

• 5 years prior experience leading/supervising a commercial operations or analytics department and associated staff.

• Experience working in Medical Technology, Pharmaceuticals or Healthcare strongly preferred.

COMPENSATION & BENEFITS:

The starting base pay range for this position is $185,700-$241,650 annually. Base pay will vary based on job-related knowledge, skills, experience and may also fluctuate depending on candidate's location and the overall job market. In addition to base pay, Tandem offers a competitive compensation package that includes bonus and a robust benefits package.

Tandem offers health care benefits such as medical, dental, vision available your first day, as well as health savings accounts and flexible saving accounts. You'll also receive 11 paid holidays per year, unlimited PTO and you will have access to a 401k plan with company match as well as an Employee Stock Purchase plan. Learn more about Tandem's benefits here!

YOU SHOULD KNOW:
Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local Fair Chance laws and regulations. A conditional offer of employment from Tandem is contingent upon successful completion of a pre-employment screening process comprised of a drug test (excluding marijuana) and background check, which includes a review of criminal history information. Tandem has good cause to conduct a review of criminal history information of candidates for this position, as this role may involve access to proprietary, sensitive and/or confidential information, including customer protected health information. This review is required to ensure that individuals in such roles uphold high standards of trust and integrity so as to protect the interests of our customers, employees, and stakeholders.

SPONSORSHIP:

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

WHY YOU'LL LOVE WORKING HERE:
At Tandem, we believe joy fuels excellence. That's why we've built a workplace that celebrates your achievements and supports your well-being. Our team thrives on pushing boundaries and fostering growth, all while maintaining a spirit of fun and camaraderie. This is just one of the ways we stay awesome! Explore the benefits and reasons to love Tandem at https://www.tandemdiabetes.com/careers.

BE YOU, WITH US!

We embrace the value that every single one of us brings to the table. But sometimes we forget that when we don't meet 100% of a job description's criteria - maybe you're feeling that way right now? We encourage you to apply anyway. Because we want you to be you, with us.

Tandem is firmly committed to being an equal opportunity employer and does not discriminate on the basis of age, disability, sex, race, religion or belief, gender identity or expression, marriage/civil partnership, pregnancy/maternity, or sexual orientation. We are an inclusive organization, and we welcome applications from a wide range of candidates. Selection for roles will be based on individual merit alone.

REFERRALS:
We love a good referral! If you know someone who would be a great fit for this position, please share!

APPLICATION DEADLINE:
The position will be posted until a final candidate is selected for the requisition or the requisition has a sufficient number of applications.

Make a move that matters. Join Tandem Diabetes Care, where we're turning challenges into triumphs every day and where your talents will help shape a healthier, happier tomorrow.

#LI-KT1#LI-Remote