Manager, Digital Solutions Account Management

The Manager, Digital Solutions Account Management is a foundational leader within FedEx's Digital Portfolio, responsible for building and scaling a new Account Management function from the ground up. In this highly strategic, customer-facing role, you will establish the playbook, hire and develop a high-performing team, and ensure our Healthcare and B2B enterprise customers realize the full value of FedEx Digital Solutions. Your mandate is to drive long-term customer success, retention, and expansion while creating a culture of accountability, collaboration, and innovation.

Essential Functions:

• Build and scale a world-class Account Management team through recruiting, onboarding, coaching, and performance management.
• Design and implement account management frameworks (e.g., renewal playbooks, QBR processes, customer success metrics) to drive retention and growth.
• Develop trusted relationships with C-level executives and key stakeholders at enterprise customers, acting as a strategic advisor on digital transformation.
• Partner with your team on account planning, customer roadmaps, and expansion strategies that align to customer objectives and FedEx Digital's portfolio.
• Ensure pipeline health and accurate forecasting for renewals and upsell opportunities.
• Drive operational rigor by instilling CRM discipline, health scoring, and customer lifecycle management best practices.
• Collaborate cross-functionally with Commercialization, Product Marketing, Transportation Sales, Customer Technology, and Product teams to deliver end-to-end value.
• Foster a high-performance culture rooted in customer obsession, accountability, continuous improvement, and team development.

Minimum education

• Bachelor's degree or equivalent in business administration, operations, or a related discipline

Minimum Experience

• 3+ years experience in account management, customer success, or post-sales leadership in SaaS.
• Demonstrated success in building and leading teams from scratch (hiring, process creation, performance management).
• Experience working with enterprise customers and managing large, complex relationships.
• Proficiency with CRM software and account health/analytics tools.

Knowledge Skills Abilities

• Strong grasp of account planning frameworks, renewal/expansion motions, and customer success methodologies.
• Excellent business acumen, executive presence, organizational awareness, and communication skills.
• Ability to translate customer goals into actionable account strategies that drive retention and growth.
• Proven capability to build structure and process in a new or rapidly scaling function.

Preferred Qualifications

• Experience managing SaaS account management teams in ecommerce, healthcare, industrial, or manufacturing verticals.
• Familiarity with customer success frameworks (e.g., Success Plans, Health Scoring Models, NRR optimization).

Preferred Qualifications:

Pay Transparency: USA: $9,208.38/mo - $20,872.33/mo, CO: $9,208.38/mo - $20,002.65/mo, CA: $9,719.96/mo - $16,575.08/mo, NJ: $9,719.96/mo - $15,551.93/mo, OH & VT: $9,719.96/mo - $16,523.93/mo, MN: $9,719.96/mo - $19,132.97/mo, IL & NV: $9,719.96/mo - $20,002.65/mo, MD, NY & WA: $9,719.96/mo - $20,872.33/mo, MA: $10,231.53/mo - $20,872.33/mo, RI: $11,254.69/mo - $19,132.97/mo, CT: $11,254.69/mo - $20,002.65/mo, DC & HI: $11,766.26/mo - $20,002.65/mo, NYC: $11,766.26/mo - $20,872.33/mo

Pay:

Additional Details: This position may be located anywhere within the United States excluding Alaska, Hawaii and US territories. Depending on your location, you may be required to work at a FedEx Campus location several times per week. Reports to MD Greg Plumb. Paygrade E29

Pay Transparency:

The compensation listed reflects the pay range or rate of pay reasonably expected for this posted position at the posted location or locations.  If this opportunity includes multiple job levels, the pay information represents the ranges for each level in that job family. Actual pay is determined by several job-related factors permitted by law and relevant to the position, including, but not limited to, experience relative to the job, tenure, market level, pay at the location for this job, performance, schedule, and work assignment. In California, the compensation listed reflects the range or rate of pay reasonably expected for this posted position upon hire.

For details on our comprehensive benefits, click here.

Federal Express Corporation is an Equal Opportunity Employer including, Vets/Disability.

Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact recruitmentsupport@fedex.com.

Applicants have rights under Federal Employment Laws:

• Know Your Rights
• Pay Transparency
• Family and Medical Leave Act (FMLA)
• Employee Polygraph Protection Act

E-Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:

• E-Verify Notice (bilingual)
• Right to Work Notice (English) / (Spanish)