New

Desktop Support Specialist

TEKsystems
$25.00 - $30.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Georgia, Atlanta
Apr 16, 2026
Description Job Summary The Technical Support Analyst provides frontline technical support for computer hardware, software, and related systems across facilities. This role supports end users in a fast-paced healthcare environment by installing, maintaining, and troubleshooting enterprise hardware and software while ensuring compliance with hospital standards, policies, and security requirements. The ideal candidate demonstrates strong technical aptitude, excellent customer service, and the ability to support both on-site and remote users across multiple locations. Primary Duties and Responsibilities * Provide technical support for computer hardware, software, and peripheral devices to end users throughout the hospital system. * Install, configure, maintain, and upgrade desktops, laptops, and related equipment following standards and protocols. * Deliver both on-site and remote support to users across multiple locations within Georgia. * Participate in IT projects as assigned, including system upgrades, device refreshes, physical moves, and departmental expansions. * Maintain accurate inventory records for Microsystems hardware and comply with established asset management processes * Research, diagnose, and resolve technical issues related to computer systems, operating systems, and applications * Educate and assist end users following technical support activities, including device usage, procurement, and lifecycle processes * Produce routine documentation and reports (daily, weekly, monthly), contribute to knowledge base articles, and support management reporting needs. * Adhere to all Microsystems policies, procedures, and hospital safety requirements, promptly reporting any unsafe or malfunctioning equipment. Required Qualifications * Two (2) years of demonstrated experience supporting personal computers and related technology. * One (1) year of professional experience supporting enterprise-level computer software and building computer hardware. * Experience with standard operating systems and desktop applications, including Microsoft Windows and Microsoft Office. * Strong analytical, troubleshooting, and problem-solving skills. * Excellent communication and customer service skills with the ability to support clinical and non-clinical users. Preferred Qualifications * Associate's Degree in Information Systems or a related technical field * CompTIA A+ or equivalent technical certification. * Two (2) or more years of experience supporting enterprise or healthcare IT environments. * Experience with enterprise technologies such as Active Directory, Microsoft Endpoint products, System Center, virtual desktops, or mobile device management. * Prior experience providing technical support in a healthcare facility. Key Competencies * Desktop and hardware support * Windows OS and Microsoft Office troubleshooting * Enterprise hardware builds and deployments * Customer-focused technical support * Documentation and inventory management * Ability to work independently and in a team-based environment Job Type & Location This is a Contract to Hire position based out of Atlanta, GA. Pay and BenefitsThe pay range for this position is $25.00 - $30.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully onsite position in Atlanta,GA. Application DeadlineThis position is anticipated to close on Apr 30, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.