New

Customer Service Representative

TEKsystems
$21.00 - $24.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Kansas, Lenexa
Apr 16, 2026
Description The purpose of this position is to use expanded scope and proven mastery of the CSR I position to serve as a role model and resolve routine and more complex problems through phone, email, and case management. In addition to traditional CSR responsibilities, this position will use their experience to focus on project work that improves a variety of tools, employee knowledge, processes, and more. The Customer Representative II will serve as an informal leader on the team who will partner closely with leadership to identify, propose, and implement improvements for the team and individuals. The incumbent is expected to serve as the first line in the peer escalation hierarchy by being an expert at handling complaints, probing for issues, troubleshooting, and solving problems, all while maintaining a supportive and empathetic relationship with the customer. Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position requires a prerequisite of mastery of all CSR I job responsibilities as listed in the job description. In addition to CSR I responsibilities, a CSR II will: Day-to-Day Responsibilities: * Primarily handling inbound customer calls (headset-based role ~7 hours/day) * Potential cross-training on email support for the right candidate * Following SOPs and utilizing internal resources (team chat, documentation, etc.) * Expected to become increasingly independent after training * This role is primarily call-focused (~7 hours/day on the phone), with potential cross-training into email support once established. Calls will be the main priority. Skills Customer Service, Microsoft Office, Customer support, communication & people skills, call center, dispatch, CRM Top Skills Details Customer Service, Microsoft Office,Customer support,communication & people skills,call center Additional Skills & Qualifications * MUST have 3+ years of customer service experience (call center or similar environment preferred) * MUST have strong written communication skills * Experience working within systems/CRMs is preferred * Strong reliability and punctuality (this is critical for this team) * Customer service and phone communication skills * Problem-solving and ability to navigate resources independently * Ability to multitask in a structured, high-volume environment Experience Level Entry Level Job Type & LocationThis is a Contract position based out of Lenexa, KS. Pay and BenefitsThe pay range for this position is $21.00 - $24.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully onsite position in Lenexa,KS. Application DeadlineThis position is anticipated to close on Apr 24, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.