New

Customer Service Technical Support

TEKsystems
$18.50 / hr
life insurance, sick time, 401(k), retirement plan

Apr 17, 2026
Technical Support Representative Position Overview The Technical Support Representative provides firstcall resolution to customers by delivering highquality technical assistance via phone and email. This role focuses on troubleshooting software and basic system issues while maintaining an excellent customer experience. Success in this position requires strong communication skills, attention to detail, and the ability to explain technical concepts in simple, userfriendly terms. This is an entrylevel role ideal for candidates with customer service experience who are interested in developing technical support skills. Key Responsibilities * Provide firstcall resolution support to customers via telephone and email, regardless of product type or issue complexity * Deliver professional, courteous, and customerfocused service on every interaction * Troubleshoot, diagnose, and resolve issues related to: * Software functionality * Connectivity problems * Product or system failures * Clearly communicate troubleshooting steps, solutions, and next steps to customers in easytounderstand language * Accurately document all customer interactions, findings, and resolutions in the CRM system * Participate in product testing, system updates, and version rollouts * Collaborate with team members by sharing knowledge, brainstorming solutions to complex issues, and proactively identifying common problems and resolutions * Demonstrate teamwork and adaptability in a fastpaced support environment Required Qualifications (Must Have) * At least 1 year of customer service experience (call center experience strongly preferred) * Basic technical aptitude, including: * Help desk exposure or experience building or working with computers * Strong verbal and written communication skills in English * Comfort working in a Windows environment * Familiarity with installing and troubleshooting basic Windows applications * High School Diploma or equivalent Preferred Qualifications (Nice to Have) * Experience using command prompts * Prior technical support, Geek Squad, or ITadjacent experience Ideal Candidate Profile * Customeroriented and patient when assisting users * Able to explain technical steps clearly to nontechnical customers * Comfortable giving direction over the phone * Curious, coachable, and willing to learn new technologies * Detailoriented with strong documentation habits Soft Skills That Lead to Success * Clear and confident communication * Strong active listening and problemsolving skills * Ability to remain calm and focused under pressure * Teamoriented mindset with a willingness to share knowledge Experience Level Entry Level Job Type & LocationThis is a Contract to Hire position based out of ROSEMONT, IL. Pay and BenefitsThe pay range for this position is $18.50 - $18.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully onsite position in ROSEMONT,IL. Application DeadlineThis position is anticipated to close on Apr 30, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.