Associate Program Manager

Closing Date:

The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.

UAMS offers amazing benefits and perks (available for benefits eligible positions only):

• Health: Medical, Dental and Vision plans available for qualifying staff and family
• Holiday, Vacation and Sick Leave
• Education discount for staff and dependents (undergraduate only)
• Retirement: Up to 10% matched contribution from UAMS
• Basic Life Insurance up to $50,000
• Career Training and Educational Opportunities
• Merchant Discounts
• Concierge prescription delivery on the main campus when using UAMS pharmacy

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply link/button.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.

For general application assistance or if you have questions about a job posting, please contact Human Resources at askrecruitment@uams.edu.

Department's Website:

Minimum Qualifications:

• Bachelor's degree in social work, business or related field

• Two (2) years' experience in healthcare, oncology, social services or care coordination project/program management with financial tracking and reporting requirements

• Demonstrated strong customer service skills including effective communication, follow-through, service recovery and de-escalation

• Proficient in technology systems, including Epic and Microsoft Office applications (Excel, Access, PowerPoint, etc.)

• Proven ability to manage multiple stakeholders, systems, and competing priorities effectively

Preferred Education:

• Masters degree in social work, business or related field

Required Special knowledge, abilities and skills:

• Strong multitasking, organization and ability to manage competing priorities

• Critical & logical thinking, problem-solving, and strong situational awareness and discernment

• Ability to engage diverse populations with compassion, professionalism and cultural sensitivity

• Strong collaboration, relationship-building and communication skills across teams and community partners

• Maintains professional boundaries, emotional stability and a positive, realistic approach

Additional Information:

Responsibilities:

• Triages patient calls and walk-ins, assess needs, and connect patients to appropriate licensed OSW staff and resources.

• Assigns patient calls to staff in the event of staff absences to maintain coverage.

• Serves as a liaison between patients and licensed OSW staff to support care planning and address barriers.

• Provides supportive, non-clinical interventions and escalate concerns to licensed OSW staff as appropriate.

• Assists with support groups as appropriate to role and scope.

• Manages patient financial assistance processes, including eligibility assessment and equitable distribution of resources in accordance with OSW Standard Operating Procedures.

• Coordinates staff resources such as lodging, transportation, food support, medications, and nutritional supplements.

• Oversees lodging referrals and maintain relationships with community vendors and partners.

• Tracks all financial assistance activity, including documentation, approvals, expenditures, invoices and reporting to ensure compliance and appropriate stewardship of funds

• Provides regular financial reports for OSW leadership to ensure funds are available for the duration of the grant award.

• Maintains resource tracking systems to ensure accuracy and availability.

• Supports awarded grant administration and reporting requirements; monitor financial assistance data and program metrics.

• Coordinates patient support programs (e.g., food pantry, nutritional supplements, gas cards, etc.), including inventory management, utilization tracking and staff assistance. Evaluates workflows and recommend process improvements to enhance efficiency and service delivery.

• Supervises administrative support staff and coordinates daily office operations, workflows, and coverage during staff leave requests.

• Manages Social Work Shared Drive, documentation systems, licensure/CE files, and grant reporting support as requested by OSW leadership.

• Supports onboarding, training, and coordination of staff, students, and departmental activities.

• Collaborates with interdisciplinary teams, leadership, and community partners to align services with organizational priorities and patient-centered care standards.

• Takes and maintains minutes for staff meetings.

• Ensures professionalism, consistency and clarity in communication with patients, staff and community partners.

• May perform other duties as assigned.

Salary Information:

Required Documents to Apply:

Please contact askrecruitment@uams.edufor any recruiting relatedquestions.

All application materials must be uploaded to the University of Arkansas System Career Sitehttps://uasys.wd5.myworkdayjobs.com/UASYS

Please do not send to listed recruitment contact.

This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law.