PSC Coordinator
 Wentworth-Douglass Physicians Organization (WDP) | |
$19.81 - $28.30
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 United States, New Hampshire, Dover | |
| 789 Central Avenue (Show on map) | |
 Jun 20, 2026 | |
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Lead a dedicated team that serves as the first point of contact for patients and visitors. As a Patient Access Supervisor, you'll oversee daily registration operations, mentor staff, improve workflows, and ensure every patient receives a seamless, compassionate, and efficient registration experience while maintaining the highest standards of accuracy, compliance, and customer service.
Does this position require Patient Care? No Essential Functions Lead and coordinate the daily operations of the Patient Service Center to ensure efficient, accurate, and patient-focused registration services. Supervise, coach, and support Patient Access staff by providing training, guidance, and ongoing performance feedback. Foster a positive, collaborative team environment focused on delivering exceptional customer service. Assist patients with registration questions, resolve complex issues, and manage escalated concerns with professionalism and empathy. Ensure patient demographic, insurance, and registration information is complete, accurate, and entered in accordance with hospital standards. Oversee insurance verification and authorization processes while supporting patients with insurance and billing-related questions. Monitor compliance with HIPAA, regulatory requirements, and organizational policies and procedures. Identify opportunities to improve workflows, reduce wait times, and enhance the overall patient registration experience. Partner with clinical, admissions, billing, and other departments to promote seamless communication and coordinated patient care. Track registration metrics, analyze operational data, and recommend process improvements to increase efficiency, quality, and team performance. Support staffing, scheduling, onboarding, and ongoing professional development initiatives as needed. Education Physical Requirements
Wentworth-Douglass Hospital is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. | |