Technical Representative - Rock Tools - West US

Established in 1890, Boart Longyear is the world's leading provider of innovative, safe, and productivity-driven drilling equipment and tooling. With a primary focus on mining and exploration activities spanning a wide range of commodities - including copper, gold, nickel, zinc, uranium, and other metals and minerals - the Company also supports activities in the energy, oil sands exploration, and environmental sectors.

Boart Longyear's Drilling Products division delivers advanced research and development capabilities and holds hundreds of patented designs to manufacture, market, and service reliable drill rigs, innovative drill string products, rugged performance tooling, durable drilling consumables, and high-quality parts for customers worldwide. These products are engineered to meet the evolving needs of the global drilling industry, offering maximum performance, reliability, and safety in the most demanding conditions.

Location & Travel Requirements

This is a field-based role supporting exploration drilling operations across the Western United States. The position requires extensive travel (up to 80%), including remote site visits, customer locations, and occasional travel to Boart Longyear facilities and warehouses.

Role Overview

The Technical Representative - Rock Tools is responsible for providing hands-on technical support and expertise to customers using Boart Longyear's diamond drilling tools and rock tooling products. This role focuses on field performance optimization, troubleshooting, customer enablement, and technical feedback to improve product reliability and drilling efficiency.

Acting as the primary technical interface between customers and internal teams (engineering, product development, and sales), the role ensures optimal product performance and strengthens customer relationships across the West US region.

Key Responsibilities

Field Technical Support

• Provide onsite technical support for diamond bits, core barrels, rods, and related rock tools.
• Conduct field inspections, performance evaluations, and servicing of drilling tooling.
• Troubleshoot downhole tooling issues and recommend corrective actions.

Tool Performance & Optimization

• Analyze wear patterns, failure modes, and drilling performance data.
• Identify root causes of tool inefficiencies and provide optimization recommendations to extend tool life and improve drilling performance.

Customer Training & Enablement

• Deliver onsite training to drilling contractors and exploration teams on correct tool usage, handling, maintenance, and best practices.
• Act as a trusted technical advisor to improve customer operational performance.

Field Trials & Product Validation

• Support introduction of new products through field trials and validation programs.
• Install and monitor tooling performance during trials and capture structured field data.
• Provide detailed feedback to engineering and product teams.

Technical Reporting & Feedback Loop

• Document field service activities, performance issues, and customer feedback in reporting systems.
• Communicate insights and technical observations to internal stakeholders to support continuous product improvement.

Inventory & Equipment Management

• Maintain and manage field service kits, tooling inventory, and diagnostic equipment.
• Ensure readiness of technical tools required for field servicing and evaluation work.

Other Duties

• Perform other related duties as assigned to support business and customer needs.

Key Skills & Competencies

• Mechanical & Technical Aptitude: Strong understanding of drilling systems, rock tooling, and downhole wear mechanisms.
• Field Problem Solving: Ability to independently diagnose and resolve technical issues in remote and challenging environments.
• Customer Focus: Strong service mindset with the ability to build credibility and long-term customer trust.
• Communication Skills: Clear and effective verbal and written communication for training delivery and technical reporting.
• Industry Knowledge: Familiarity with exploration drilling operations and diamond coring systems strongly preferred.
• Adaptability: Comfortable working in dynamic field conditions, changing priorities, and harsh environments.

Qualifications

Education

• High school diploma or GED required.
• Technical certification or training in mechanical systems, drilling technology, or related trades is an advantage.

Experience

• 2-5 years of field experience in drilling services, tooling support, mechanical maintenance, or related technical roles.
• Experience in exploration drilling or diamond tooling strongly preferred.

Languages

• English required.
• Spanish is an asset.

Physical & Environmental Requirements

• Primarily field-based role across exploration sites in varying weather conditions, including dust, noise, and remote environments.
• Ability to lift, carry, and move equipment up to 75 lbs regularly.
• Frequent standing, bending, kneeling, and physically active fieldwork required.

Compensation, Benefits and Perks

Talented people are attracted to companies with long-term success and a supportive workplace culture that encourages work-life balance. Boart Longyear offers competitive pay, comprehensive benefits, and career advancement opportunities. If hired, you can expect:

• a strong compensation plan
• medical, vision, and dental program
• retirement program
• employee recognition rewards program (BRAVO)
• employee assistance program

Boart Longyear is headquartered in Salt Lake City, Utah, USA. Visit our website, boartlongyear.com and follow Boart Longyear on social media: LinkedIn (https://www.linkedin.com/company/boartlongyear) , Facebook (https://www.facebook.com/boartlongyearcareers) , Instagram (https://instagram.com/boartlongyear) and Twitter (https://twitter.com/BoartLongyear) .

As an Equal Opportunity Employer, we thank all who apply but will only be contacting those selected for an interview . Please apply online at https://careers.boartlongyear.com/

Our People

At Boart Longyear, people are our most important asset. We recognize that the best ideas emerge through collaboration among individuals with diverse backgrounds, experiences, and perspectives. That is why we are committed to fostering diverse, inclusive teams and work environments free from discrimination and harassment-spaces where everyone can contribute and be heard.

Our Vision

To create products and solutions that empower the exploration and extraction of minerals to enable life and prosperity.

Our Values

Our success as a business depends on how we operate. The how is the distinctive way in which we conduct our business, guided by our values of:

• Integrity
• Health & Safety
• Teamwork & Diversity
• Customer Focus
• Sustainability

At Boart Longyear, we innovate, we lead, and we grow together. Sound like your kind of team? Apply now.

Job Details

Job Family Sales & Marketing

Pay Type Salary

Employment Indicator Employee

Education Level High School

Travel Required Yes

Travel Percentage 80