Complaint Unit Office Support

Position: Complaint Unit Office Support
Duration: 6+ months contract (possible extension/FTE)
Location: Marlborough, MA 01752
Shift : 5 days per week, in office, Mon-Fri
Working hours: 7.5 hours per day & 37.5 hours per week
Industry: Local Government

Pay rate: $22.00 - $24.56 per hour on w2

Job Description:

Short Description:
The Health Care Facility Complaint Unit Coordinator supports the effective operation of the Division through administrative and technical support to the unit manager, supervisors and staff.

Complete Description:
Responsibilities include:
Prepares reports, proofreads correspondence and responds to inquiries regarding regulatory inspection and investigation activities, including public record requests.
Processes and enters complaints into the CMS federal database and the Division's HCFRS system upon receipt.
Processes and maintains database updates relative to cases.
Responds to external inquiries, provides information and as needed, will communicate with providers and other agencies to obtain missing information.
Supports other operations within the Bureau's Marlborough office, including reception and phone coverage.

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Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals.To learn more, please visit https://dexian.com/.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.