Workplace Experience Coordinator

Your Role

At Gensler, the workplace is more than a space, it's an experience. Our Workplace Experience Coordinators are the ambassadors of that experience, serving as the welcoming face of our Dallas office and ensuring every guest and employee interaction reflects our culture of hospitality, creativity, and excellence. This role replaces the traditional Receptionist and Hospitality Coordinator model, creating a seamless, high-touch, always-covered Front of House (FOH) environment. Together, our Coordinators ensure continuous presence, elevated service, and operational consistency throughout the workday.

What You Will Do

Front of House & Guest Experience

• Deliver warm, professional greetings to all visitors and employees

• Manage visitor check-in, badges, and all security compliance procedures

• Ensure continuous FOH coverage, one Coordinator is always present for safety and service continuity

• Answer and route incoming calls; manage shared inbox and communication channels

• Coordinate guest logistics, including welcome emails, parking instructions, and visit confirmations

• Ensure all guests are expected, logged, and greeted by name for a personalized experience

Hospitality & Workplace Support

• Oversee meeting room readiness, cleanliness, and technology checks

• Coordinate catering orders, vendor deliveries, and event support.

• Maintain hospitality zones including FOH, lounges, and collaboration areas

• Support onboarding through office tours and workspace preparation

• Assist with workplace programs, committee initiatives, and employee experience events

Team Collaboration

• Partner with the Facilities Coordinator to ensure space readiness and timely issue reporting

• Support the Workplace Experience Leader in maintaining and elevating service standards

• Share responsibilities for phones, guest communications, and hospitality tasks to ensure smooth daily operations

What Success Looks Like

• Zero gaps in FOH coverage and a consistently welcoming presence

• High guest satisfaction and strong first impressions

• Smooth coordination of catering, events, and meeting support

• Accurate, proactive communication with guests and internal teams

• Strong partnership between both Workplace Experience Coordinators, ensuring seamless handoffs and shared accountability

Who You Are

• A hospitality-minded professional who thrives in a people-facing role

• A proactive multitasker who stays calm, organized, and attentive in a dynamic environment

• A polished communicator with a service-first mindset

• Someone who enjoys creating memorable experiences and supporting a collaborative workplace culture

Your Qualifications

• 3+ years of experience in a professional services environment, with responsibility for employee experience, workplace operations, corporate services, or event planning

• Experience in architecture, hospitality, or professional services strongly preferred

• Exceptional attention to detail, with strong follow-through, scheduling, and proofreading capabilities

• Highly organized and able to manage multiple priorities in a fast-paced environment

• Proficiency in Microsoft Office and workplace systems (Teams, work order platforms, etc.)

• Ability to perform light physical tasks including bending, reaching, kneeling, and occasional setup or breakdown of furniture or equipment

• Self-motivated, resourceful, flexible, and willing to work extended hours to support events and initiatives

This position is in-person. Successful candidates will be located in the Dallas, Texas area. If you're open to relocating to the area, please apply! Non-local candidates are welcome. Take a look at U.S. News & World Report's 2025-2026 study on what it's like living in Dallas, Texas!

Life at Gensler

At Gensler, we are as committed to enjoying life as we are to delivering best-in-class design. From curated art exhibits to internal design competitions to "Well-being Awareness Week," our offices reflect our people's diverse interests.

We encourage every person at Gensler to lead a healthy and balanced life. Our comprehensive benefits include medical, dental, vision, disability, wellness programs, flex spending, paid holidays, and paid time off. We also offer a 401k, profit sharing, employee stock ownership, and twice annual bonus opportunities. Our annual base salary range has been established based on local markets.

As part of the firm's commitment to licensure and professional development, Gensler offers reimbursement for certain professional licenses and associated renewals and exam fees. In addition, we reimburse tuition for certain eligible programs or classes. We view our professional development programs as strategic investments in our future.