Director, Content Operations

The opportunity

Adobe is seeking a Director of Content Operations to shape how ideas become exceptional content across our global marketing organization. This leader will build and run the operational model that powers how creative work enters, moves through, and scales across Adobe's Global Marketing content supply chain.

This role drives the processes and planning that align marketing demand with production capacity across the organization, including intake, prioritization, capacity planning, and workflow management. In partnership with in-house creative teams and agency partners, the Director ensures work is delivered predictably, efficiently, and at scale.

What you'll do

• Lead the operational model that governs how work moves through the content production pipeline.
• Establish intake and prioritization governance that translates marketing demand into clear, prioritized production work.
• Forecast demand and align work with available capacity across internal creative teams and AOR partners.
• Define workflows, service levels, and operating guidelines that accelerate production across campaigns, channels, and formats.
• Establish operational governance and review cadences to track capacity, SLA performance, agency efficiency, and delivery outcomes.
• Oversee agency operating models, including workflow integration, engagement standards, and performance expectations.
• Lead agency contract renewals working closely with Procurement and executive partners, evaluating performance and guiding renewal or partner selection decisions.
• Partner with Content Technology, Standards & Enablement, Content Intelligence, and Strategic Operations to align workflows with platforms, enablement programs, and insights.
• Define operational metrics with the Content Intelligence team to identify friction points and improve efficiency across the content supply chain.
  

Success criteria

• 10+ years of experience in marketing operations, creative operations, production operations, or content supply chain roles.
• Demonstrated success designing scalable workflows supporting complex marketing or creative environments involving internal teams and agencies.
• Experience managing agency partnerships or vendor ecosystems.
• Strong systems-thinking mindset with the ability to translate complexity into clear operational frameworks.
• Proven ability to align cross-functional partners across creative, marketing, agency, and technology teams.
• Experience leading teams responsible for defining and enforcing operational processes, prioritization of resources, or production coordination.
• Exceptional communication and stakeholder management skills in highly matrixed organizations.

About Adobe

Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe's industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.

Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We're on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours.

Let's Adobe together

At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create.

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more.

Adobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call +1 408-536-3015.

AI Use Guidelines for Interviews:
Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work, your application may not move forward in the process.

At Adobe, we empower employees to innovate with AI - and we look for candidates eager to do the same. As part of the hiring experience, we provide clear guidance on where AI is encouraged during the process and where it's restricted during live interviews. See how we think about AI in the hiring experience.

Expected Pay Range:

At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.

State-Specific Notices:

California:

Fair Chance Ordinances

Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances.

Colorado:

Application Window Notice

If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs.

Massachusetts:

Massachusetts Legal Notice

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.