Operations Training Supervisor

Marketing Statement

Ride BART to a satisfying career that lets you both: 1) make a difference to Bay Area residents, and 2) enjoy excellent pay, benefits, and employment stability. BART is looking for people who like to be challenged, work in a fast-paced environment, and have a passion for connecting riders to work, school and other places they need to go. BART offers a competitive salary, comprehensive health benefits, paid time off, and the CalPERS retirement program.

Pay Rate
AFSCME Paygrade A17
Annual Salary: $138,881.60 (Minimum) - $168,812.80 (Maximum)
*Initial negotiable starting salary will be $138,881.60 - $168,812.80 to commensurate with education and experience

Reports To
Manager of Operations Training and Development

Current Assignment
This position may be required to work off shift and/or weekends.

The San Francisco Bay Area Rapid Transit District (BART) is seeking a highly motivated individual to lead the design, delivery, and continuous improvement of training programs in the Transportation Department. This position will lead a high-performing workforce and blend leadership, instructional design, and operational insight to ensure employees, from frontline staff to management, are equipped with the skills needed to meet evolving organizational goals. This position will also oversee training staff, implement innovative learning technologies, and drive initiatives that directly impact safety, efficiency, and service quality, and perform related duties as assigned.

The successful candidate will demonstrate the following outside of meeting the minimum qualifications:

• Ability to assess needs and design impactful training programs
• Analytical thinking with a solutions-oriented mindset
• Clear and effective communication (written and verbal)
• Ability to interpret policies, regulations, and operational requirements
• Relationship-building across diverse teams and stakeholders

• Operational prioritization
• Leadership and workforce management
• Clarity and organizational communication

The most qualified candidates for this position will have highly developed competencies in the following areas, which will be reinforced in the related work experience and will be articulated during the selection process:

• Demonstrated training and workforce development experience including experience in technology based training development, instructional systems design (ISD methodologies)
• Strong understanding of instructional design principles and adult learning methodologies
• Strong leadership and team management capabilities including supervisory experience in performance management and staff development
• Supervisory experience preferred

Application and Selection Process

This position is represented by American Federation of State, County, and Municipal Employees (AFSCME). All applicants must apply online at www.bart.gov/jobs. Applications must be completed in full and include all requested information, including dates of employment, positions held, hours worked, and a detailed description of duties performed.

Applicants may attach a resume to provide supplemental information; however, the resume does not substitute for completing the application form in its entirety. Only information included in the application at the time of submission will be used to determine whether applicants meet the minimum qualifications for the position. All application materials must be submitted by the closing date and time listed on the job announcement.

Applications received after the closing deadline will not be considered.

Applicants who require assistance with the online application process may contact the Talent Acquisition Division at (510) 464-6112 or employment@bart.gov.

The selection process for this position may include one or more of the following: a skills or performance demonstration, written examination, and/or panel or individual interview.

All applications will be reviewed by the Talent Acquisition Division to determine whether applicants meet the established Minimum Qualifications (MQs). Applicants who meet the MQs may be referred to the hiring department for further evaluation as part of the selection process.

The selected candidate must demonstrate a work history reflecting reliability and dependability and may be required to provide copies of certificates, diplomas, or other documentation required by law, including proof of authorization to work in the United States.

Pre-employment processing will include a background check. This requirement does not apply to current full-time District employees unless the position requires additional evaluations or clearances.

1. Coordinates the organization and staffing activities for providing managerial, supervisory and general staff training within Operations to attain long and short term District training goals.
   
   
2. Participates in the development and implementation of goals, objectives, policies and priorities; recommends and implements resulting policies and procedures.
   
   
3. Identifies opportunities for improving service delivery methods and procedures; identifies resource needs; reviews with appropriate management staff; implements improvements.
   
   
4. Directs, coordinates and reviews the work plan for assigned functional area; assigns work activities and projects.
   
   
5. Monitors work flow; reviews and evaluates work products, methods and procedures; meets with staff to identify and resolve problems.
   
   
6. Selects, trains, motivates and evaluates training personnel; provides or coordinates staff training; works with employees to correct deficiencies; implements discipline and termination procedures.
   
   
7. Develops and directs a variety of technical, transportation and leadership training programs for managerial, supervisory, safety, operations and contract personnel in support of District goals; develops and implements goals, strategies, policies and procedures to ensure a competent work force.
   
   
8. Develops, designs and incorporates new training technology into new and existing training programs to increase program effectiveness.
   
   
9. Assesses training needs in operations, maintenance, management, supervisory or general training areas; identifies and resolves training issues; reviews and evaluates training products, methods and procedures to ensure timely delivery of quality training programs.
   
   
10. Evaluates outside consulting services and vendor-supplied contract training deliverables including programs, manuals and materials; administers and monitors consulting contracts.
    
    
11. Participates on a variety of committees; prepares and presents staff reports and other correspondence as appropriate and necessary.
    
    
12. Administers educational assistance and outside seminars programs; monitors developments in the industrial training field and evaluates their applicability to District activities.
    
    
13. Attends and participates in professional group meetings; stays abreast of new trends and innovations in the field of training and employee development.

Education:
Possession of a Bachelor's degree from an accredited college or university in Education, Counseling, Human Resources, or a closely related field.

Experience:
The equivalent of four (4) years of full-time verifiable professional experience in developing and administering training programs in an industrial setting, which must have included at least one (1) year of administrative and/or supervisory experience or verification of completion of an administration or supervision program.

Additional experience for Operations Training Supervisor who does technology-based training only:
One (1) year of experience in administering technology-based training.

Substitution:
Additional professional experience as outlined above may be substituted for the education on a year-for- year basis. A college degree is preferred.

Other Requirements:
Must possess a valid California driver's license and have a satisfactory driving record. Must possess the physical mobility to walk, climb, stoop, bend, crawl and twist.

Knowledge of:

• Operational characteristics, services and activities of an operations training program
• Principles and practices of employee development and training activities in an industrial setting
• Principles and practices of budget preparation and administration
• Principles of supervision, training and performance evaluation
• Related Federal, State and local laws, codes and regulations

• Technology-based training design process
• Instructional Systems Design process as it relates to technology-based training
• Integrating Digital Media information into technology-based training program

• Managing, supervising and coordinating operations training services
• Supervising, directing and coordinating the work of lower level staff
• Selecting, supervising, training and evaluating staff
• Assessing training needs and developing programs to meet those needs
• Interpreting and explaining District's training policies and procedures
• Analyzing problems, identifying alternative solutions, projecting consequences of proposed actions and implementing recommendations in support of goals
• Researching, analyzing and evaluating new service delivery methods and techniques
• Interpreting and applying Federal, State and local policies, laws and regulations
• Communicating clearly and concisely, both orally and in writing
• Establishing and maintaining effective working relationships with those contacted in the course of the work

Equal Employment OpportunityGroupBox1

The San Francisco Bay Area Rapid Transit District is an equal opportunity employer. Applicants shall not be discriminated against because of race, color, sex, sexual orientation, gender identity, gender expression, age (40 and above), religion, national origin (including language use restrictions), disability (mental and physical, including HIV and AIDS), ancestry, marital status, military status, veteran status, medical condition (cancer/genetic characteristics and information), or any protected category prohibited by local, state or federal laws.

The BART Human Resources Department will make reasonable efforts in the examination process to accommodate persons with disabilities or for religious reasons. Please advise the Human Resources Department of any special needs in advance of the examination by emailing at least 5 days before your examination date at employment@bart.gov.

Qualified veterans may be eligible to obtain additional veteran's credit in the selection process for this recruitment (effective Jan. 1, 2013). To obtain the credit, veterans must attach to the application a DD214 discharge document or proof of disability and complete/submit the Veteran's Preference Application no later than the closing date of the posting. For more information about this credit please go to the Veteran's Preference Policy and Application link at www.bart.gov/jobs.