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ServiceNow Product Manager - Jersey City/Dallas 1002126

Dexian DISYS
United States, Texas, Dallas
Apr 24, 2026
ServiceNow Product Manager - Jersey City/Dallas 1002126 Job details Posted 24 April 2026 Location Dallas, TX Reference 1002126 Job description ServiceNow Product Manager Employment Type: ContracttoHire Work Model: Hybrid Location: Jersey City or Dallas Position Overview We are seeking an experienced ServiceNow Product Manager to own the product strategy, roadmap, and outcomes for one or more ServiceNow domains. This is a productled, outcomedriven role focused on maximizing enterprise value from the ServiceNow platform by treating it as a strategically architected portfolio of services, not just a ticketing or request tool. The ideal candidate brings deep ServiceNow functional expertise, a strong product mindset, and the ability to lead enterprise stakeholders while balancing platform sustainability, standardization, and business agility. Key Responsibilities 1. Product Strategy & Ownership Define and own the product vision, multiyear roadmap, and success outcomes for assigned ServiceNow product areas Translate enterprise objectives, business priorities, and risk considerations into clearly defined product outcomes Make informed decisions on configuration vs. customization, capability usage, and technical tradeoffs to ensure longterm platform health 2. Strategic Service Architecture & Catalog Management Define and govern service architecture withinServiceNow, ensuring services are: Intentionally designed Consistently structured Easily consumable across the enterprise Establish and maintain service taxonomies mapped to business capabilities, workflows, and data models Drive simplification and rationalization of services to reduce duplication and operational complexity Ensure service design aligns with CMDB integrity, reporting needs, and downstream integrations 3. Enterprise Stakeholder Leadership Act as the primary product authority for business leaders and technology partners Lead structured discovery, prioritization, and planning discussions focused on outcomebased ServiceNow usage Manage competing stakeholder demands through transparent communication and valuebased prioritization Communicate roadmaps and decisions in clear, executiveready language 4. ServiceNow Capability Enablement & Governance Maintain deep, handson understanding of the ServiceNow platform, including: Workflows, forms, and user experience patterns Data models, CMDB, and CSDM concepts Integrations, reporting, and dashboards Partner with Architecture, Infrastructure, and Asset Management teams to define resiliency and governance boundaries Establish CMDB and data quality governance to support accuracy, reporting, and operational resilience Guide engineering teams to maximize outofthebox capabilities and enforce standard usage patterns 5. Backlog, Intake & Prioritization Own the endtoend product backlog, intake process, and prioritization model Ensure work meets product readiness standards, including: Clear problem statements Acceptance criteria Dependencies and success measures Balance new demand with technical debt reduction, platform sustainability, and operational improvements 6. Measurement & Value Realization Define and track productlevel KPIs, such as: Adoption and usage Cycle time and efficiency Data quality User satisfaction Operational impact Regularly evaluate metrics to identify opportunities for optimization, standardization, and increased value realization Required Qualifications Experience & Background 10+ years of handson experience working with ServiceNow in a senior product, platform ownership, functional lead, or architect capacity Demonstrated experience managing enterprisescale platforms with multiple stakeholder groups and competing priorities Strong product mindset with the ability to frame problems, define outcomes, and prioritize based on value and risk ServiceNow Expertise Deep functional understanding ofServiceNow, including: Workflow orchestration and data models CMDB, CSDM, and integrations Reporting, dashboards, and data quality Experience across one or more coreServiceNow domains, such as: ITSM ITOM ITAM HR Service Delivery (HRSD) Customer Service Management (CSM) Governance, Risk & Compliance (GRC) Required Certifications & Skills ServiceNow Technical Architect certification Experience implementing ServiceNow AI capabilities Experience with ServiceNow greenfield implementations Excellent communication skills with the ability to influence executivelevel stakeholders Key Skills & Competencies Product Strategy & Roadmapping Enterprise Service Architecture Service Catalog Design & Governance CMDB & Data Model Leadership Stakeholder Management & Facilitation ValueBased Prioritization Metrics, KPIs & Outcome Measurement Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support. Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals.To learn more, please visit https://dexian.com/. Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.