NA Channel Programs Manager

The Program Manager serves as a strategic leader and visible advocate for Lenovo's North America Channel Programs and Enablement strategy across the U.S. and Canada. This role is responsible for driving the communication, execution, adoption, and performance of channel programs and incentives within an assigned route to market, while helping shape how Lenovo engages with partners and sellers across North America.

As a key interface between North America leadership, sales teams, partners, Global Channel Management, and cross-functional stakeholders, this individual translates strategy into field execution and brings the voice of the market back to leadership. The Program Manager is expected to operate with a high level of ownership, urgency, and business acumen, ensuring stakeholders have the programs, marketing, solutions, tools, and insights needed to execute Lenovo's channel strategy effectively.

This role requires a strong understanding of partner go-to-market models, sales motions, incentive strategy, and market dynamics. The Program Manager is expected not only to identify trends and uncover performance drivers, but also to provide strategic leadership on how Lenovo can continue evolving its overall channel engagement model to better support growth, seller activation, and partner success. This individual will play a critical role in helping North America leadership execute its vision while also providing meaningful in-market feedback to global teams on opportunities to improve programs, enablement, tools, and the overall partner experience.

Key Responsibilities

• Serve as the face of Lenovo Programs and Enablement for an assigned route to market across North America
• Act as a trusted advisor to Lenovo sales teams, partners, North America leadership, and Global Channel Management on program strategy, readiness, execution, and performance
• Drive awareness, adoption, and effective field execution of Lenovo programs, incentives, enablement initiatives, and sales motions
• Work closely with the Global Channel Management team to help ensure North America channel sales teams and partners have the programs, marketing, solutions, and tools needed to execute Lenovo's channel strategy successfully
• Provide clear, actionable in-market feedback to Global Channel Management on opportunities to improve program design, enablement, tools, partner experience, and overall execution effectiveness
• Translate strategy into practical execution plans that enable sellers and partners to move quickly and effectively in the market
• Partner closely with Account Executives, channel sales, and partner stakeholders to communicate business results, program opportunities, performance trends, and recommended actions
• Analyze partner performance, program effectiveness, market conditions, and competitive dynamics to provide strategic insight and recommendations
• Interpret data and business trends to tell a broader story of the business, identify risks and opportunities, and influence action across stakeholders
• Provide meaningful feedback to North America leadership on program design, field needs, partner behavior, market realities, and execution gaps to help refine strategic priorities
• Understand historical and current partner performance patterns and recommend levers to improve revenue growth, customer acquisition, profitability, and program ROI
• Lead regular business and program review cadences with internal sales teams and partners, highlighting successes, barriers, opportunities, and actions needed to accelerate results
• Ensure sales teams understand Lenovo's program strategy and have clear execution plans, tools, and support models to maximize impact in the market
• Take ownership of the assigned business and move with speed to identify issues, remove blockers, and drive progress across stakeholders
• Champion partner-centric and seller-centric improvements that simplify execution, increase clarity, and strengthen Lenovo's ease of doing business
• Help shape the future-state channel engagement model by identifying structural opportunities to improve how Lenovo enables, activates, and supports partners and sellers
• Collaborate across Community, Financing, Category, Sales, Operations, and other cross-functional teams to remove execution barriers and improve business outcomes
• Maintain ownership of business insights and data quality for the assigned route to market, ensuring leaders and sellers have reliable information for decision-making
• Support the successful launch and field activation of new program initiatives, ensuring alignment between strategic intent and market execution

Basic Requirements:

• 5+ years in program management or similar experience

Preferred Requirements:

• MBA preferred
• Deep understanding of channel strategy, partner business models, and route-to-market dynamics
• Strong business ownership mindset, with the ability to lead with urgency, accountability, and initiative
• Ability to translate complex data into clear business insight, strategic recommendations, and actionable execution plans
• Strong executive communication skills, with the ability to influence sales teams, partners, senior leadership, and global stakeholders
• Experience leading across cross-functional teams to drive execution, alignment, and resolution of business challenges
• Strong commercial acumen, including awareness of economic, industry, partner, and competitive trends
• Ability to balance strategic thinking with operational follow-through and execution discipline
• Proven ability to identify gaps, move quickly, and proactively deliver solutions, resources, and direction to the business
• Strong relationship-building skills across field sales, partners, leadership, and support functions
• Ability to shape and advance broader business models, not just manage existing processes