FIU Manager Fraud

The SouthState story is one of steady growth, deep community roots, and an unwavering commitment to helping our customers move forward. Since our beginnings in the 1930s to becoming a trusted financial partner across the South and beyond - we are known for combining personal relationships with forward-thinking solutions.

We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here!

The FIU Manager/Fraud supports SouthState Bank's enterprise wide FIU protocols to ensure all regulatory expectations are met and fraud losses are minimized to the extent reasonable possible. The FIU Manager is responsible for overseeing the execution of fraud related functions and practices of team members under their supervision; these can include: reviewing fraud alerts for timely identification and escalation when warranted and/or overseeing the execution of fraud investigations and providing relevant data to the SAR team for filing. The FIU Manager works collaboratively with the other FIU staff to ensure quality and continuity of fraud alert decision making, fraud investigations, regulatory timeliness, and adherence to department procedures.

The FIU Manager functions as a banking fraud subject matter expert who leads the team, manages its day-to-day operations, develops new and existing analysts, and works with the Director of Fraud Management to bring the investigative team to the next level of performance. They also assist with addressing questions and concerns arising from outside of the department as necessary.

It is the policy of SouthState Bank to comply with the Bank Secrecy Act (BSA), USA PATRIOT Act, and the requirements of the Office of Foreign Assets Control (OFAC), and other related anti-money laundering/ anti-terrorist financing initiatives. The Bank has established a Bank Secrecy Act/ Anti-Money Laundering/Office of Foreign Assets Control (BSA/AML/OFAC) Compliance Program, covering all requirements of the BSA, USA PATRIOT Act and OFAC rules and regulations.Upon completion of required training, the Board of Directors of SouthState Bank shall hold each employee accountable for adhering to the established operating procedures and internal controls as set forth in the Bank's BSA/AML/OFAC Program. Continued instances of non-compliance or willful violation of law may result in disciplinary action, up to and including termination.

ESSENTIAL FUNCTIONS

• Provide oversight of all FIU fraud personnel and collaborate with other departments when conducting investigations, as appropriate;

• Supervise and mentor direct reports performing fraud related investigations and tasks; provide oversight to ensure appropriate action is taken in all circumstances;

• Maintain effective case management, including Analyst dashboard tracking and internal controls, to ensure alerts, cases, and SARs are completed in an accurate and timely manner;

• Establish and maintain procedures pertaining to department functions and provide training;

• Provide oversight of quality reviews focusing on fraud investigations.

• Communicate directly with front line personnel regarding resolution of escalated incidents that may require coordination with internal partners;

• Ensure records of all findings are maintained in a centralized case management system to ensure complete and accurate documentation is maintained as required;

• Communicate with FIU senior management on internal control deficiencies detected during the account monitoring/investigative processes;

• Maintain knowledge of the bank's products, services, customers and geographic locations, and the potential fraud risks associated with those activities;

• Create and implement preventive measures to mitigate potential fraud risks;

• Assist with preparation of various reports and presentations;

• Complete case investigations on cyber events against the bank;

• Escalate activity that meets the established criteria for investigating suspected fraudulent or problem accounts through the submission of an Unusual Activity Referral Form;

• Maintain proficiency in all aspects of BSA/AML compliance;

• Adhere to all provisions of South State Bank policies and procedures, including the confidentiality policy, code of ethics, and BSA/AML/OFAC policies and procedures;

• Other duties and responsibilities may be assigned, according to the needs of the bank

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

COMPETENCIES

• Effectively evaluates situations or conditions before making decisions; ability to weigh alternative courses of action on a risk basis;

• Makes thoughtful determinations as to situations that should be escalated to management prior to taking action;

• Reliable in using good judgement;

• Strong critical thinking, analytical and problem-solving skills;

• Ability to motivate and manage others;

• Ability to identify unusual and/or suspicious activity and understand when it needs to be escalated;

• Ability to work and thrive in a fast paced, high intensity, high demand and deadline driven environment;

• Self-motivated, dependable, adaptable, and detail-oriented with strong research and organizational skills;

• Ability to handle and accomplish multiple tasks and resolve competing priorities effectively;

• Ability to identify process improvement opportunities;

• Previous experience monitoring, reviewing, and analyzing account activity in order to identify unusual or suspicious activity;

• Proficient with PC work, including Microsoft Outlook, Word, Excel, PowerPoint, and other varying software if/as needed; knowledge of and ability to use internal bank systems a plus;

• Excellent oral and written communication skills;

• Ability to draft reports, prepare documents, and compose letters, memorandums, and business correspondence;

• Ability to interface with all business lines and legal entities and people of varying level, title and knowledge;

• Ability to read, analyze and interpret Federal and State banking regulations related to the Bank Secrecy Act and anti-money laundering;

• Experience with automated detection systems relating to fraud detection

QUALIFICATIONS, EDUCATION, AND CERTIFICATION REQUIREMENTS

• Education: Bachelor's degree preferred

• Experience:

  • Minimum of 5 years experience in one or a combination of the following: fraud, Bank Secrecy Act compliance, anti-money laundering, or investigations of financial crimes transactions in a depository institution

  • Minimum 3 years supervisor or management experience

  • Experience with automated detection systems relating to fraud detection

  • Experience managing multiple people and projects

  • Experience conducting BSA, AML and fraud related investigations at an advanced level

• Certifications/Specific Knowledge:

  • Subject matter expertise in a wide range of fraud topologies including online banking fraud, account takeovers, check fraud, debit card fraud, ATM investigations, ACH/Zelle fraud, and business email compromise;

  • In-depth knowledge of BSA/AML regulations related to suspicious activity monitoring and reporting;

  • Working knowledge of payment rails such as wire, ACH, debit cards, and checks; knowledge relating to RTP, credit cards, and cryptocurrencies such as Bitcoin is a plus;.

  • CAMS (Certified Anti-Money Laundering Specialist) and/or CAFP (Certified AML and Fraud Professional) preferred

TRAINING REQUIREMENTS/CLASSES

• New Employee Orientation

• Required annual compliance training

• System-specific training as necessary to perform duties

• FIU/Financial crimes training as assigned by the Chief BSA Officer

PHYSICAL DEMANDS

• Must be able to remain seated or work standing in a confined area on a computer for a minimum of four (4) hours each workday.

• Must be able to constantly use hands and fingers to enter data through or on a computer or answer a phone throughout most of an eight (8) hour shift.

• Must be able to hear and communicate with coworkers and customers throughout the day.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Position may require regular before/after normal business hours.

• Must be able to function in a professional, business office environment and act and dress appropriately for same, consistent with the Bank's grooming and dress codes.

• Must demonstrate excellent people skills with customers and coworkers.

• Must be willing to function as a team member.

• Must be willing to demonstrate commitment to South State Bank's mission and goals.

These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed above are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines.

WORK ENVIRONMENT

Telecommuting roles no matter if hybrid or 100% full time telecommuting must have a secure home office environment that is free from background noise and distractions. They must also have a reliable private internet connection that is not supplied by use of cellular data (hot spot). Cable or fiber connections are preferred. Remote work is not a substitute for child/dependent care. Requirements are subject to change, as new systems and technology is delivered.

TRAVEL

Travel may be required for attendance at meetings as needed.

Equal Opportunity Employer, including disabled/veterans.