Operations Administrator

***The expected salary range for this position is based on several factors including market, funding, candidates experience level, skills, schedule, training, and related knowledge. Our ranges are developed and published as good faith estimates for the position.***

The Operations Administrator provides high-level administrative and operational support to the Operations Division and Leadership Team. This role ensures smooth day-to-day business operations, scheduling, and logistics. The Operations Administrator strengthens internal communication, supports safety and compliance functions, and contributes to organizational initiatives through strong coordination, confidentiality, discretion, and professional judgment. This position operates in a professional office environment and is required to be on-site Monday-Friday at our St. Paul location.

Starting Salary Range: $24-$28 + Office Benefit Package (Parking/Remote Expenses)

Job Duties:

Operational Division Support

• Facilitate and support active communication between staff, leadership, supervisors, external partners, and vendors as appropriate and over a variety of mediums, including phone, email, text, in-person, and video conferencing.
• Manage business accounts such as translation and purchasing (eg., Amazon, Sam's Club, etc.), supply ordering as appropriate and within budget. Support and adhere to organizational financial practices, including the use and expense tracking policies.
• Support coordination of events such as RADIAS Health Town Halls, Manager Meetings, and other events as well as oversee the RADIAS Health Training Institute system.

• Take lead on scheduling, booking, communicating, preparing, ordering supplies and/or food, print outs, setting up/cleaning up, and other appropriate tasks
• Partner with IT Department for organizing, requesting and setting up of technology
• Manage event-related tracking, attendance and post-event follow up (e.g., quizzes, surveys as applicable)
• Maintain file and protocol management procedures, including organizing and managing operational companywide policies and procedures, job aids, standard operating policies, workflows, and other appropriate documents.
• This includes ensuring the most recent/up to date versions are published and accessible; revisions and reviews are happening on scheduled intervals and partnering with appropriate departments to ensure compliance and review as appropriate.
• Collaborate and support Safety & Facilities by co-leading the Safety Committee and participating in internal safety initiatives.
• Assist in managing the computer maintenance management system (CMMS), including preventative maintenance schedules
• Track regulatory schedules including EPA, OSHA, and state, county, and city requirements.
• Support credentialing and re-credentialing documentation workflows for therapists, psychiatrists, and APRNs

Leadership Support

• As appropriate, support and increase the capacity of the Leadership Team
• Coordinate and facilitate meetings, including scheduling and calendar management, site/room reservations
• Preparation of agendas, presentations, materials, technology requirements, and other needs as appropriate
• Record, organize, distribute and manage meeting minutes and associated follow-up assignments
• Preview/screen external and select internal communications, record and relay messages as well as electronic/physical mail to reduce non-essential tasks
• Assist leadership with project planning, document and resource management, and cross-functional coordination
• Maintain confidentiality and appropriate boundaries, especially when handling sensitive, clinical, HR, private, confidential and other proprietary and non-public information
• Monitor and track compliance schedules, notifying appropriate leadership of deadlines and submission requirements. Assist with submissions and compliance as appropriate.

Professional Expectations

• Maintain professional behavior, including discretion and the ability to support individuals who may be escalated or distressed
• Participate in ongoing professional development and supervision
• Maintain consistent and reliable work hours
• Perform other duties as assigned

***The expected salary range for this position is based on several factors including market, funding, candidates experience level, skills, schedule, training, and related knowledge. Our ranges are developed and published as good faith estimates for the position.***

The Operations Administrator provides high-level administrative and operational support to the Operations Division and Leadership Team. This role ensures smooth day-to-day business operations, scheduling, and logistics. The Operations Administrator strengthens internal communication, supports safety and compliance functions, and contributes to organizational initiatives through strong coordination, confidentiality, discretion, and professional judgment. This position operates in a professional office environment and is required to be on-site Monday-Friday at our St. Paul location.

Starting Salary Range: $24-$28 + Office Benefit Package (Parking/Remote Expenses)

Job Duties:

Operational Division Support

• Facilitate and support active communication between staff, leadership, supervisors, external partners, and vendors as appropriate and over a variety of mediums, including phone, email, text, in-person, and video conferencing.
• Manage business accounts such as translation and purchasing (eg., Amazon, Sam's Club, etc.), supply ordering as appropriate and within budget. Support and adhere to organizational financial practices, including the use and expense tracking policies.
• Support coordination of events such as RADIAS Health Town Halls, Manager Meetings, and other events as well as oversee the RADIAS Health Training Institute system.

• Take lead on scheduling, booking, communicating, preparing, ordering supplies and/or food, print outs, setting up/cleaning up, and other appropriate tasks
• Partner with IT Department for organizing, requesting and setting up of technology
• Manage event-related tracking, attendance and post-event follow up (e.g., quizzes, surveys as applicable)
• Maintain file and protocol management procedures, including organizing and managing operational companywide policies and procedures, job aids, standard operating policies, workflows, and other appropriate documents.
• This includes ensuring the most recent/up to date versions are published and accessible; revisions and reviews are happening on scheduled intervals and partnering with appropriate departments to ensure compliance and review as appropriate.
• Collaborate and support Safety & Facilities by co-leading the Safety Committee and participating in internal safety initiatives.
• Assist in managing the computer maintenance management system (CMMS), including preventative maintenance schedules
• Track regulatory schedules including EPA, OSHA, and state, county, and city requirements.
• Support credentialing and re-credentialing documentation workflows for therapists, psychiatrists, and APRNs

Leadership Support

• As appropriate, support and increase the capacity of the Leadership Team
• Coordinate and facilitate meetings, including scheduling and calendar management, site/room reservations
• Preparation of agendas, presentations, materials, technology requirements, and other needs as appropriate
• Record, organize, distribute and manage meeting minutes and associated follow-up assignments
• Preview/screen external and select internal communications, record and relay messages as well as electronic/physical mail to reduce non-essential tasks
• Assist leadership with project planning, document and resource management, and cross-functional coordination
• Maintain confidentiality and appropriate boundaries, especially when handling sensitive, clinical, HR, private, confidential and other proprietary and non-public information
• Monitor and track compliance schedules, notifying appropriate leadership of deadlines and submission requirements. Assist with submissions and compliance as appropriate.

Professional Expectations

• Maintain professional behavior, including discretion and the ability to support individuals who may be escalated or distressed
• Participate in ongoing professional development and supervision
• Maintain consistent and reliable work hours
• Perform other duties as assigned

• Minimum 5 - 8 years of experience in senior-level administrative support

• Strong knowledge of office management practices, clerical systems, and organizational processes

• Advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Access)

• Familiarity with virtual meeting platforms such as Zoom and Microsoft Teams

Preferred

• Associate or Bachelor's degree

• Experience working in a behavioral or mental health setting

• 4 weeks accrued PTO first year of employment

• 12 paid holidays
• Medical, dental, vision, life insurance
• Health Saving Accounts (HSA) + employer contribution and Flexible Saving Accounts (FSA)
• Tuition reimbursement and Student Loan Repayment Assistance
• Dependent Care Account (DCA) + employer contribution
• Reimbursement for professional licensure fees
• Routine supervision from a Mental Health Professional, with access to licensure supervision opportunities
• 403b retirement plan with an employer percentage match
• Employer paid short-term and long-term disability insurance
• Bereavement and paid parental leave
• Employee Assistance Program (EAP)
• Wellness program to support employee overall health and well-being
• Variety of discounts through ADP LifeSmart
• Pet insurance
• Mileage reimbursement
• Casual dress code

RADIAS Health is proud to be a LGBTQIA+, anti-racist, all-inclusive, and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, status as protected veteran, status as a qualified individual with a disability, or any other protected class status.

RADIAS Health is committed to pay transparency and equity, providing all employees and applicants with access to starting salary.

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