Program Manager, Service Experience, Semi

Tesla is looking for a Staff Program Manager to revolutionize the commercial trucking service experience. The ideal candidate will have a proven track record implementing cross-functional initiatives and scaling processes, be highly customer-centric, and display an analytical approach to creative problem-solving. If you are interested in becoming a part of a world-class service team supporting the latest EV technology, we are interested in hearing from you.

• Partner with key stakeholders to define, prioritize, and maintain a comprehensive roadmap for the Tesla Semi Service Experience, incorporating opportunities for ongoing expansion and scalability. Engage directly with commercial customers to uncover pain points and identify opportunities to enhance existing processes, fostering continuous improvement as the program matures
• Develop and implement scalable processes and procedures that deliver an unparalleled service experience for our trucking fleet operators, with built-in flexibility for future growth
• Design and develop the 24/7 roadside and mobile care workflow in collaboration with the Roadside Assistance Center and Tesla Service locations to ensure seamless, efficient support for Semi customers nationwide
• Collaborate with Field Service, Engineering, and Leadership teams to buildout regional field support structures and national fleet account support programs, enabling rapid scaling as Tesla's commercial fleet expands
• Guide projects from inception to completion, clearly articulating plans, milestones, and timelines while maintaining detailed documentation and status reports
• Bridge strategic goals, customer feedback, and business priorities; serve as the key liaison across internal teams to drive the success of the Tesla Semi Service Experience
• Juggle multiple high-priority tasks to meet deadlines, delegating effectively to cross-functional partners as needed. Proactively identify risks and collaborate with teams to resolve issues that could derail program or project outcomes, while anticipating growth-related challenges

• Customer-centric mindset, passionate about providing industry-leading customer experience
• Able to influence and communicate effectively with all levels of management
• Work in a combination of individual contributor and team-based environment to achieve organizational goals
• Proven track record of implementing cross-functional initiatives and scaling businesses
• JIRA experience or other relevant project management experience
• Process documentation and strategic road mapping experience
• Heavy Duty trucking and/or service operations experience a plus

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

• Medical plans > plan options with $0 payroll deduction
• Family-building, fertility, adoption and surrogacy benefits
• Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
• Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
• Company paid Basic Life, AD&D
• Short-term and long-term disability insurance (90 day waiting period)
• Employee Assistance Program
• Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays
• Back-up childcare and parenting support resources
• Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
• Weight Loss and Tobacco Cessation Programs
• Tesla Babies program
• Commuter benefits
• Employee discounts and perks program

Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.