Customer Service Representative

As a Customer Service Representative, you will be our first line of contact for our external Industrial Coatings customers. you'll be responsible for processing orders, which are supplied by multiple manufacturing sites and fulfillment centers across the PPG Network. You will manage orders until they deliver to our customers. You will work directly with Supply Chain, Operations, and Shipping of orders for your assigned accounts. You will directly manage an account load of customers, and partner with our Commercial Team to ensure a successful sale, and execution of order processing and delivery to our customers. We will empower you to proactively handle customer service-related problems and implement the necessary corrective actions. You'll also gain a solid understanding of our policies, systems, procedures, and objectives. If you're looking for a challenge that will provide the foundation from which your career can grow, you'll find it here.

Benefits:

PPG offers excellent benefits including medical, dental, vision, life insurance, disability insurance, parental leave, PTO, 401k, continuing education, and career advancement!

Responsibilities:

• Process customer purchase orders, sourcing to multiple fulfillment centers.
• Late order tracking and communicating updates to Sales and Customers.
• Review and update orders daily in ERP system (Oracle).
• Product & Customer Data maintenance, submitting requests for changes.
• Work with Planning, Scheduling, Production, and Shipping to ensure on-time shipments.
• Manage inventory in a cost-effective manner, tracking and acting on Make and Hold orders.
• Work with supervisor to help resolve issues and implement corrective actions.

Qualifications:

• HS Diploma
• 2+ years of previous experience supporting high-volume customer service.
• Experience answering customer inquiries for quotes, parts, order details, and updates usually by email.
• Experience entering a high volume of order data daily with low error rate.
• Basic Proficiency with computers including Email, Word, Excel, and order systems such as SAP or Oracle.

Despre noi:

PPG: PROTEJM I INFRUMUSEM LUMEA

Prin leadership in inovaie, sustenabilitate i culoare, PPG ajut clienii din pieele industriale, de transport, produse de consum i construcii, precum i din post-vanzri, s imbunteasc mai multe suprafee in mai multe moduri decat orice alt companie. Pentru a afla mai multe, vizitai www.ppg.com i urmrii @PPG pe X.

The PPG Way 2030

Suntem campionii clienilor

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Acionm cu scop i vitez

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Orientai spre viitor. Determinai. Ambiioi. Suntem pasionai de creterea afacerii i de reuita alturi de clienii notri. Livrm rezultate, adoptm noi tehnologii i folosim agilitatea i viteza ca puncte forte.

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PPG ofer anse egale tuturor candidailor i angajailor. Oferim oportunitatea de a-i crete i de a-i dezvolta cariera intr-un mediu care asigur un loc de munc satisfctor pentru angajai, creeaz un mediu pentru invare continu i imbrieaz ideile i diversitatea celorlali. Toi solicitanii calificai vor fi luai in considerare pentru angajare, indiferent de sex, sarcin, ras, culoare, credin, religie, origine naional, varst, statut de dizabilitate, stare civil, statut de veteran, orientare sexual, identitate sau expresie de gen.

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Intervalele salariale i beneficiile PPG pot varia in funcie de locaie, ceea ce ne permite s compensm angajaii in mod competitiv pe diferite piee geografice. PPG ia in considerare mai muli factori in luarea deciziilor privind compensarea, inclusiv, dar fr a se limita la, seturi de competene, experien i instruire, calificri i educaie, licene i certificri, precum i alte nevoi organizaionale. Pot fi aplicabile i alte stimulente.

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