Operations Director - Audio Visual, Event Technology

Pinnacle Live
401(k)
United States, Massachusetts, Boston
Jun 06, 2026
Description Operations Director $100,000 - $115,000 Company Overview Pinnacle Live is a premium, in-house AV and event production company operating at premier hotels and resorts across North America. We exist to Elevate Experiences - combining cutting-edge production with a deeply human touch, holding ourselves to a standard where exceptional is the baseline. We're guided by three core values: Excellence is our attitude. Innovation is our mindset. Our people make the difference. If you show up prepared, take ownership of your craft, and want to grow alongside a team that holds itself to high standards, we'd love to meet you. Pinnacle Live is an equal opportunity employer committed to building a diverse, equitable, and inclusive workplace where every team member can thrive. Job Summary The Operations Director is responsible for assisting the Venue Director with the overall management of the venue with an emphasis on team member management and event execution. This includes the timely set up, operation and strike of audio visual related equipment in accordance with Pinnacle Live's standard operating procedures, equipment maintenance and logistics, and providing the utmost in guest service and client satisfaction Essential Functions Effectively manages the setup of client events to ensure successful outcomes. Ensures all events are set up according to Pinnacle Live's standards Ensures all inventory is in good working order and rentable condition Manage the venue's inventory and location of equipment: ensures inventory is secure from theft and/or damage Assist Venue Director in managing budget for increased revenue and controls expenses effectively including subrentals and labor Manages accurate and timely billing of events and clients Provide appropriate equipment maintenance and coordinator repair of damaged equipment Proper utilization of Company computer systems in order to effectively communicate and organize workload Assist Director with creating client proposals as directed. Assist in training and development of venue team Effectively communicate questions and concerns to the Director Creates an environment of continual improvement and inspired team member morale. Keep up to date on industry trends, tools and innovation; continually work toward improving technical skills. Attend hotel function review meetings as required Build strong relationships with local vendors Delegate tasks effectively Develops & appraises team effectively. Takes correction action as necessary on a timely basis and in accordance with Company policy Comply with all standard operating procedures Perform other duties as assigned. Supervisory Responsibilities Directs team of exempt and non-exempt personnel in accordance with company policies and applicable federal and state laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, coaching, mentoring, directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Education & Experience High School Graduate or equivalent Minimum three (3) years' event technology experience in a hospitality environment Minimum three (3) years' demonstrated managerial experience Excellent communication skills with the ability to foster long-term relationships (with internal teams, external partners) Required Skills & Knowledge Planning ability; able to plan ahead Excellent organizational skills Demonstrated personnel management ability Strong Interpersonal skills Strong verbal and written communications skills Strong customer focus Strong attention to detail Professional appearance Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Sit at a desk Stand or walk for long periods, including up and down stairs Consistently bend and stoop Use hands to hold, handle, or feel Reach with hands and arms Talk, hear and communicate. Lift up to 50 pounds occasionally Benefits Performance based incentive plans on top of base salary Generous time off with PTO, holidays and sick/personal days 401k with a contribution match Insurances; health, vision, dental and more Pinnacle Live is an E-verify and Equal Employment Opportunity Employer Pinnacle Live is committed to welcoming, valuing, and supporting every person and their unique contributions. We are actively working to foster an environment where diversity, equity, inclusion, belonging, and mutual respect thrive. We recognize that diversity is intersectional, and that actively valuing diversity demands that we continually strive to establish a welcoming atmosphere for all. Pinnacle Live welcomes, openly acknowledges, empowers, and celebrates the diversity of all our team members, clients, and partners, and affirms the identities and experiences of all our members. We strive to create an environment where we actively embrace all forms of diversity.