Museum Visitor Support Specialist

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Summary:

The Museum Visitor Support Specialist will be responsible for providing exceptional customer service and visitor support at the museum. This role serves as a primary point of contact for visitors and is responsible for creating a positive guest experience through public interaction, visitor assistance, gallery support, and operational oversight. The ideal candidate is personable, professional, detail-oriented, and comfortable working independently in a public-facing museum environment.

Duties & Responsibilities:

• Welcome guests, staff the reception desk, and provide excellent customer service and information about the museum, exhibits, collections, and current activities.
• Offer orientation and directional assistance, including locations of restrooms, food service, transportation, and other amenities.
• Answer the museum's main telephone lines promptly and direct calls to the appropriate staff members.
• Monitor gallery appearance and visitor experience and support daily museum operations as needed.
• Encourage visitor engagement by collecting feedback, promoting museum activities, and informing guests of exhibits, programs, and age-appropriate activities for children.
• Support tours, demonstrations, educational programming, special events, and docent activities, including preparation of materials and setup of program spaces.
• Monitor galleries and exhibit spaces by conducting regular walkthroughs, troubleshooting minor interactive or technical issues, and reporting concerns to supervisors.
• Perform light cleaning of exhibit areas and high-touch surfaces while reporting additional maintenance or cleaning needs.
• Inspect exhibit displays and museum objects daily and report any anomalies or concerns in writing to museum leadership.
• Provide basic first aid and emergency response support, including AED use if trained.
• Assist with entry control, security awareness, and compliance with museum safety and physical security procedures.
• Attend required meetings, trainings, and professional development activities and perform additional duties as assigned.

Qualifications:

• Education: Bachelor's degree in History, Museum Studies, or a related field preferred.
• Experience: Previous experience working in a museum, visitor services, customer service, or a similar public-facing role preferred.
• Strong interpersonal and communication skills.
• Ability to engage visitors of all ages in a friendly and professional manner.
• Comfortable working independently and resolving visitor concerns.
• Ability to lift and move chairs, tables, and program materials as needed.
• Basic first aid and AED certification is a plus.

Preferred Skills:

• Knowledge of museum operations and visitor engagement best practices.
• Experience supporting tours, educational programming, or special events.

DAWSON is an Equal Opportunity/VEVRAA federal contractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status, or any other characteristic protected by law.

DAWSON offers a best-in-class benefits program including medical, dental, and vision insurance; a 401(k) program with employer match; paid vacation and sick leave; employer-paid basic life and AD&D insurance; an Employee Assistance Program; and a flexible work environment. Additionally, employees can choose from several voluntary benefits including critical illness coverage; accident insurance; identity theft coverage; pet insurance, and more.

DAWSON gives preference to internal candidates. If no internal candidate meets our qualifications, external candidates will be given consideration.

DAWSON's career portal utilizes a third-party applicant tracking system that allows us to send and receive messages, along with our official DAWSON email addresses. Recruiting emails from DAWSON will only come from @dawsonohana.com or @msg.clrco.com. DAWSON will never: Ask you to send money or purchase equipment as part of the hiring process; Require you to download any apps to interview such as Teams, WhatsApp, etc.; Conduct interviews via Teams chat or messaging-only platforms; or Request banking information outside of secure onboarding steps. To verify current opportunities, use this official careers page. If you are ever unsure about DAWSON roles and communications, contact us at Recruiting@dawsonohana.com before taking action.