Front Office Coordinator

Embry-Riddle: Celebrating 100 Years of Leadership in Aviation and Aerospace

As Embry-Riddle Aeronautical University marks its Centennial, we proudly celebrate 100 years of advancing the future of flight and aerospace education. With vibrant residential campuses in Daytona Beach, FL, and Prescott, AZ - and a Worldwide network spanning nearly 120 global locations - Embry-Riddle stands as the world's largest aviation and aerospace university.

For a century, we have led innovation in STEM education, serving more than 30,000 students around the globe. Our cutting-edge programs in Applied Science, Aviation, Business, Technology, Engineering, Safety, Security, and Space empower the next generation of leaders to shape the future of flight, exploration, and discovery.

As we launch our next century, we remain committed to excellence, innovation, and preparing graduates who will transform industries and redefine what is possible.

The Opportunity

Embry-Riddle Aeronautical University is seeking a highly organized and student-focused Front Office Coordinator to support the Center for International Education (CIE) at the Daytona Beach Campus. This position serves as the primary point of contact for students, faculty, staff, and visitors while supporting international student services, study abroad initiatives, and international engagement programs.

The ideal candidate will thrive in a fast-paced, multicultural environment and demonstrate exceptional customer service, communication, and organizational skills. This role offers the opportunity to contribute to a welcoming and supportive student experience while assisting with front office operations, assessment initiatives, and administrative coordination across the department.

This is an excellent opportunity for an individual who enjoys working with diverse populations, values collaboration, and is passionate about supporting student success within a global educational environment.

Key Responsibilities

• Serve as the primary front-line representative for the Center for International Education (CIE), providing professional and student-centered support to students, faculty, staff, and visitors.

• Respond to inquiries in person, by phone, and electronically while identifying appropriate referral pathways and university resources.

• Support international student services, study abroad initiatives, international student engagement, and English language programming operations.

• Maintain a welcoming, organized, and culturally responsive office environment that promotes positive student experiences.

• Coordinate front office operations, including digital signage, informational displays, office materials, and reception area presentation.

• Monitor and maintain office supply inventory and communicate operational or maintenance needs as appropriate.

• Maintain accurate records of office traffic, student inquiries, and service trends to support departmental assessment and reporting initiatives.

• Assist with document routing, imaging, records coordination, and information management procedures.

• Identify recurring student concerns or operational trends and communicate observations to leadership to support continuous improvement efforts.

• Provide administrative and operational support for departmental communications, special projects, and cross-functional initiatives.

• Perform additional duties as assigned in support of Center operations and student success initiatives.

Perks Await You at Embry-Riddle!

• Health Benefits: Experience comprehensive medical, dental, and vision coverage, along with wellness programs that include preventive care and fitness memberships. Our flexible spending and health savings accounts simplify managing healthcare costs. Join a workplace that prioritizes your health-because your journey to wellness should be rewarding! Buckle up for a healthier, happier you!

• Tuition Coverage: Get 100% tuition coverage for yourself for one undergraduate and one graduate degree, and discounted rates for your spouse and dependent children up to age 26.

• Retirement Contributions: ERAU contributes an annual 6% gift of your base salary to your retirement plan and offers a 4% matching contribution, with no vesting period.

• Generous Time Off: Generous Time Off: Relax with 18 days of personal leave in your first year. Enjoy 9+ paid holidays, including the day after Thanksgiving and the week between Christmas Eve and New Year's Day.

Compensation

The hourly range for this role is $16.50 to $16.62. The final offer will be based on the candidate's skills, qualifications, and experience, as well as applicable state regulations, internal equity, and business needs, and may fall outside of the stated range.

Required Education and Qualifications:

• High school diploma or GED required; associate degree preferred.

• 0-1 years of related experience in student support, customer service, administrative support, or a similar environment.

• Experience working in a university, multicultural, or student-facing environment preferred.

• Strong interpersonal, customer service, and communication skills with the ability to interact professionally with diverse populations.

• Demonstrated organizational skills with the ability to manage multiple priorities in a fast-paced office environment.

• Ability to exercise sound judgment, maintain confidentiality, and handle sensitive information appropriately.

• Proficiency with Microsoft Office and standard office technologies.

• Strong attention to detail and ability to maintain accurate records and service-related data.

• Ability to work independently while maintaining collaboration within a team environment.

• Cultural sensitivity and an understanding of the unique needs of international students and diverse communities.

Application process/requirements

To submit your application for this opportunity, please visit the Embry-Riddle Career Site and search for requisition numberR311502. Please attach all relevant materials to your application when you apply online. Complete submissions include:

• Cover letter

• Full Resume

• Contact information for at least three professional references (please note that references may be contacted as part of the interview/screening process)

Current Embry-Riddle employees: Please apply directly through the ERAU Employee Hub Central application within Workday.

Embry-Riddle is committed to fostering a workplace where all individuals are valued and respected. We strive to ensure that all faculty, staff, and students are treated fairly and provided equal opportunities for employment, advancement, compensation, training, and other benefits of employment. Embry-Riddle makes employment decisions - including hiring, promotions, compensation, and other terms of employment - based on individual merit, qualifications, and abilities. Embry Riddle is strongly opposed to discrimination and harassment, and such behavior is prohibited by university policy. Embry Riddle does not discriminate on the basis of race, color, national origin, sex, disability, veteran status, predisposing genetic characteristics, age, religion, or pregnancy status, or any other status protected by federal, state, or local law, in its employment, educational programs, admissions policies, financial aid, or other school-administered programs or activities. For further information, please visit our website.

Embry-Riddle is not seeking assistance from staffing or recruitment agencies. All agencies are directed to contact eraujobs@erau.edu and should not reach out to hiring managers or staff.