Service Repair Processor

From the operating room to surgery centers-and everywhere in between-KARL STORZ North America is a global leader in medical technology and advanced visualization solutions. We design specialty innovations, smart instruments and devices, integrated ecosystems, and intelligent imaging-to build a more connected, software-enabled operating room.

As an independent, family-owned MedTech company, we ambitiously think in generations instead of quarters to improve patients' lives around the world.

As a Repair Technician - Medical Camera Systems, you will play a critical role in ensuring the quality, reliability, and performance of KARL STORZ imaging systems. You will be responsible for diagnosing, repairing, and testing advanced medical camera equipment-including CCUs, camera heads, adapters, and video capture devices. This role combines hands-on technical work with analytical troubleshooting and documentation, supporting both customer satisfaction and continuous product improvement. Your work directly contributes to maintaining the high standards expected in regulated medical device environments.

• Perform incoming inspection, troubleshooting, repair, and final testing of medical camera systems using specialized video test equipment (oscilloscopes, vector scopes, etc.)
• Diagnose and repair issues at the sub-assembly level, including replacing PWBs, cables, power supplies, optical/mechanical components, and performing software installations
• Accurately document all repair activity in SAP, including diagnostics, parts replaced, defect codes, and tracking information
• Execute SAP transactions such as data entry, stock transfers, spare parts management, and review of bills of materials and engineering changes
• Implement engineering changes and service rework instructions while identifying opportunities for product and process improvement

• High school diploma or equivalent required; 3-5 years of experience in electronics, optical/mechanical assembly, or repair
• Hands-on troubleshooting experience with electronic or imaging equipment at the component or sub-assembly level
• Familiarity with video test equipment (e.g., oscilloscopes) and basic soldering skills
• Strong attention to detail with the ability to follow technical assembly and rework instructions
• Computer proficiency with data entry and general systems; SAP experience preferred

Nice to Have:

• Experience in final inspection or testing environments
• Understanding of medical device quality standards (FDA 21 CFR Part 820, ISO 13485, ISO 9001)

• Strong analytical mindset with the ability to diagnose complex technical issues and identify root causes
• Commitment to quality and compliance in a regulated medical device environment
• Ability to manage detailed documentation and maintain accurate records in SAP
• Effective communication skills to clearly document findings and collaborate across teams
• A continuous improvement mindset with a focus on enhancing product reliability and service processes

Join KARL STORZ and be part of a team creating medical innovations that truly make a difference. Beyond technology, you'll be part of a culture that values talent as its greatest asset, empowering you to contribute to a mission that improves patient care worldwide.

Ready to make an impact? Apply to be our nextRepair Technician - Medical Camera Systems and help us build the future of MedTech together.

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