Mission Integration & Operations

WHO WE ARE:

The National Multiple Sclerosis Society mobilizes people and resources to drive research for a cure and to address the challenges of everyone affected by MS. To fulfill this mission, the Society funds cutting-edge research, drives change through advocacy, facilitates professional education, collaborates with MS organizations around the world, and provides programs and services designed to help people with MS and their families move their lives forward. We partner with volunteers to accomplish our work. Staff members engage volunteers through effective and timely communications, facilitating meaningful opportunities, and continually seeking and providing feedback for reciprocal growth and learning.

Job Summary:

Location Requirements

• Remote - Flexible Location

• Work is primarily performed remotely, however, when possible and necessary, teams meet in person to conduct the business of the organization and build team relationships.

• Ability to travel (approximately 20%) and work occasional evenings and weekends asneeded, includingevents, training, regional meetings, and organizational gatherings.

Compensation | Benefits:

The estimated hiring compensation range for this role is $100,000 - $115,000. Final offers will be based on the candidate'sgeographic location, consider career experience, and may vary from this range due to these and other factors.

You will have the opportunity for a highly competitive, comprehensive benefit package that the Society provides to employees.

Your benefits include:

• considerable Paid Time Off Plan

• Paid Holidays

• 401k Retirement Savings Plan with Society match

• Commuter Benefit Plan

Comprehensive Health & Welfare benefits including:

• Medical

• Dental

• Vision

• Flex Spending Accounts

• Life Insurance

• Disability Coverage

• Spring Health Membership offering free therapy and professional coaching, as well as additional voluntary benefit offerings.

Not to mention, you will join an incredible mission focused team of people!

Main Responsibilities:

Mission Leadership Enablement & Operating Cadence

• Build and manage the mission-wide leadership operating rhythm (e.g., weekly mission leadership touchpoints, monthly integration reviews, quarterly planning checkpoints).

• Develop agendas, pre-reads, and required resources for Mission Leadership forums, ensuring topics are sequenced to support alignment and follow-through consistently across all of Mission.

• Facilitate meeting preparation and follow-up, including action steps, decision logs, and closing the loop on commitments across teams.

• Maintain an integrated view of mission priorities and ensure leadership has clear visibility into what's on-track, at-risk, or blocked.

Integrated Planning, Timeline Management & Deliverable Tracking

• Track cross-mission timelines, milestones, and dependencies across all Mission areas.

• Maintain a mission deliverables tracker that includes owners, due dates, status, risks, and decision points-updated consistently and used in leadership forums.

• Identify and surface delivery risks early (capacity constraints, timing conflicts, unclear ownership, dependency delays), escalating to the two Mission Chiefs with options and implications.

• Lead Operational and Implementation planning cycles by coordinating inputs, consolidating drafts, ensuring version control, and documenting what was decided and why.

Cross-Mission Integration & Coordination

• Ensure work across mission functions is connected and coherent, flagging misalignment, duplication, or gaps that could weaken execution.

• Translate mission strategy into coordinated execution support by reinforcing shared priorities, sequencing work, and ensuring handoffs happen cleanly.

• Create clarity tools (RACI, handoff maps, process summaries) that reduce friction across teams without owning the functional work itself.

• Support integration across initiatives so teams aren't unknowingly competing for the same audiences, partners, staff capacity, or narrative space.

• Coordinate with Mission Impact and Learning to identify cross-functional learning opportunities.

• Support scenario planning (not setting strategy) by outlining execution implications of different sequencing or staffing options.

Standards, Compliance, Data Quality & Salesforce Enablement

• Establish and maintain Salesforce data entry standards across mission teams (common definitions, required fields, naming conventions, activity logging rules).

• Drive adoption of consistent data practices through training, job aids, and ongoing reinforcement (without being the system admin unless scoped).

• Conduct routine data quality checks and coordinate fixes with teams; surface trends in adoption, gaps in reporting, and areas needing retraining.

• Partner with CRM/IT/data teams to improve workflows, reduce redundant entry, and ensure reporting reflects mission reality.

• Develop, implement, and maintain organizational processes and controls to ensure full compliance with all federal and state lobbying laws and reporting requirements.

Resource & Capacity Awareness

• Monitor capacity and operational strain signals across mission (workload compression, bottlenecks, repeated escalations, missed dependencies).

• Surface resourcing mismatches or tradeoffs to the two Chiefs early, what is at risk and what choices are required.

Change Enablement & Communications Support

• Support mission-wide change initiatives by coordinating communications, readiness activities, and consistent messaging across teams.

• Ensure staff-facing updates are clear and aligned to leadership decisions, reducing confusion and rework.

• Create communication toolkits (FAQs, key messages, "what's changing / what's staying the same") to support adoption of new ways of working.

Governance, Decision Support & Issue Escalation

• Maintain governance artifacts such as decision logs, policy/standard approvals, risk registers, and escalation paths.

• Prepare leadership for key decisions by packaging the right context: what's needed, options, tradeoffs, and downstream impacts.

• Escalate issues at the right altitude-not everything becomes a leadership fire drill, but nothing critical stays hidden.

• Establishes and maintains mission-wide document management standards including shared folder architecture, naming conventions, and version control to ensure visibility, consistency, and ease of access across teams.

What We're Looking For:

Required qualifications

• Bachelor's Degree in Organizational Leadership, Public Administration or related field.

• Senior-level with 8-10+ years experience in a mission-driven organization, health nonprofit, academic health center, or adjacent setting.

• Demonstrated ability to work credibly across research, medical, advocacy, and community-facing domains.

• Strong integrated thinking paired with operational execution skills.

• Proven ability to lead through influence in complex, matrixed environments.

• Comfort navigating ambiguity, competing priorities, and enterprise decision-making.

• Project management experience.

We're committed to supporting the growth of every employee through a structured and transparent approach to career development. We use Talent Portraits to define clear expectations, development opportunities, and advancement paths - whether you're growing as a people leader or deepening your expertise as an individual contributor. Each role is thoughtfully placed within one of these pathways (Leadership or Partner) to help you understand how it fits into our broader organization and your potential career journey.

This position is classified as Knowledge Leader.

The National MS Society is committed to building a diverse and inclusive workforce. We strive to create a workforce that reflects the communities we serve and where everyone feels empowered to bring their authentic selves to work. We need you and your unique talents and perspectives to help us write the last chapter on MS.

APPLICATION INSTRUCTIONS:

We appreciate your consideration of our job opportunities and strive to make it as effortless as possible to apply for our positions. With only a few required sections and the option to use our resume parsing tool, we aim to streamline the application experience, saving you time and effort. Additionally, if you wish to include a cover letter with your application, please feel free to attach it along with your resume, and any other documents required, to the Resume/CV document upload section at the bottom of the My Experience page. We appreciate your interest in joining our team and look forward to receiving your application!

Important: You will not be able to modify your application after you submit it. The "My Experience" page is the only opportunity to add your cover letter and supporting document attachments. If you experience any trouble submitting your materials, please check out our FAQ & Contact Us page.