Consolidated Business Office Director

The Consolidated Business Office Manager (CBOM) is responsible for overseeing and coordinating business office operations across multiple skilled nursing communities. This role ensures efficient revenue cycle management, regulatory compliance, and accurate financial processes, while supporting community-level teams. The CBOM acts as a strategic partner to administrators and corporate leadership to optimize cash flow, billing accuracy, and resident satisfaction

Position: Consolidated Business Office Manager (CBOM) for Skilled Nursing Communities

Salary: $77,000 - $83,500 annually, depending on experience

Service Area: Lifespark Corporate Office, St. Louis Park 55416. Plus mileage reimbursement of 72.5 cents per mile.

Schedule: 1.0 FTE, Full - Time / Monday - Friday, 8:00am-5:00pm

Lifespark Benefits Include:

• Annual Reviews/Raises{Shift differentials if applicable}
• Paid Time Off - Vacation Time
• Mileage reimbursement
• Medical, Dental, Vision benefits for Full Time Hires
• Short-Term Disability & Long-Term Disability Insurance
• Life Insurances
• 401k + Company Match for full-time and part-time employees
• Referral bonuses
• Career path to other positions within our growing company!

Lifespark is a complete senior health company headquartered in St. Louis Park, Minnesota. Since 2004, we've been helping seniors stay healthy, navigate their health care options with confidence, and live fuller, more independent lives as they age. That's where our people come in - from accounting and health technology to front-line nurses, advanced practice professionals, caregivers and everything in between, we are all invested entrepreneurs focused on helping people age magnificently.

Position Functions & Responsibilities:

• Oversee and coordinate billing operations for all assigned communities, ensuring timely and accurate submission across all payer types in alignment with company deadlines
• Provide guidance and support to facility Business Office staff and billing specialists to ensure accuracy of census, payer sources, and ancillary charge capture
• Standardize billing, cash application, and accounts receivable processes across multiple locations to drive consistency and efficiency
• Serve as the primary liaison with state and county agencies, ensuring timely resolution of eligibility, coverage, and reimbursement issues impacting multiple communities
• Partner with community leadership and business office teams to ensure all required resident information is obtained, verified, and maintained for accurate billing
• Monitor consolidated accounts receivable aging across communities; identify trends, prioritize risk areas, and direct follow-up efforts in accordance with company policies
• Oversee and support claim resolution processes, including inquiries, reconsiderations, and appeals for denied or rejected claims, ensuring timely follow-through by facility teams
• Supervise and validate daily cash management processes across communities, including deposits, receipt balancing, and payment posting, ensuring adherence to internal controls
• Lead and review month-end close activities for communities, ensuring reconciliations are accurate and completed within established timelines
• Analyze and complete reports, including AR aging, cash collections, and collection activity, providing actionable insights to leadership
• Oversee accounts payable processes across communities, ensuring timely invoice processing, appropriate approvals, and compliance with company policies
• Ensure completion and accuracy of required regulatory and internal reporting (e.g., Certificates of Rent Paid and other state-specific reports) across all locations
• Identify process gaps and implement performance improvements to optimize revenue cycle outcomes and reduce days in accounts receivable
• Provide training, mentorship, and interim coverage for Business Office staff during vacancies, onboarding, or performance improvement initiatives
• Answer phone, greet visitors and provide direction and assistance in a friendly and helpful manner.
• Must be adaptable, flexible to changes, and able to prioritize and organize work efficiently to accomplish workload within time allotted.
• Maintain a positive attitude in relation to customer service program.
• Comply with established safety rules and regulations.
• Promptly reports accidents, incidents, and unsafe and hazardous conditions/equipment to supervisor.
• Travel Required between communities
• Understand, comply with, and promote all rules regarding resident's rights.
• Abide by the facility's policies, procedures, and practices.
• Participate in and support Quality efforts throughout the facility.
• Attend meetings and mandatory in-services.
• Knowledge and adherence to safety/disaster preparedness plan.
• All other duties as needed.

Qualifications:

Experience and Education

• Associate's or Bachelor's degree in Business Administration, Healthcare Administration, or related field (preferred)
• 3-5+ years of experience in skilled nursing or long-term care business office operations
• Multi-site experience strongly preferred
• Strong knowledge of Medicare, Medicaid, and insurance billing processes
• Experience with electronic health records (EHR) and billing systems
• Proficiency in Microsoft Excel and financial reporting tools

Our Lifespark culture has created not only an award-winning workplace - earning Star Tribune Top Workplace 12 times, Minneapolis Business Journal Best Places to Work three times, and Top USA #1 in Healthcare - but a place where you have the room to be creative, make a difference, and have a purposeful, direct impact on how people age. Lifespark's full continuum of services offers a breadth of roles with the support to grow your career. To see the experience we are creating, watch our award-winning video Going South - this is the experience you will help create at Lifespark! Changing the age-old story starts with you - let's get you hired.

It has been and will continue to be our policy to provide equal employment opportunities to all employees and applicants without regard to age, race, creed, color, disability, marital status, sex, gender identity, national origin, ancestry, sexual orientation, arrest record, conviction record, military service, use or nonuse of lawful products off the Employer's premises during nonworking hours, or declining to attend a meeting or to participate in any communication about religious matters or political matters, or any other status protected by federal, state, or local law.