Service Value Success Manager

At Endress+Hauser, progress happens by working together. As the global leader in measurement instrumentation, our ~17,000 employees shape the future in the field of process automation. Whether developing and realizing new technology as a team, collaborating to build instrumentation, or strengthening vital relationships with countless global industries, we work to create trusted relationships that help everyone thrive. As a family-owned company, we look beyond short-term moves and work to create a vision that is forward-thinking for our people, our clients, and the world at large.

What is the role about?

The Service Value & Success Manager is responsible for driving measurable customer value through high-touch Success Journeys (primary KPI for measuring realized customer value via Salesforce CRM) by partnering with customers to understand their operational goals, orchestrating value-focused engagements, and ensuring outcomes are tracked, realized, and expanded over the customer lifecycle. This role enables Endress+Hauser to close consumption gaps, increase service adoption, and directly influence pipeline growth, forecasting accuracy, and long-term customer loyalty through value optimization practices.

Which tasks will you perform?

• Partner with customers to understand business objectives and identify opportunities for measurable value realization.
• Serve as a trusted advisor to customers-facilitating discovery workshops, value reviews, and success planning-while internally aligning teams through Salesforce-based value documentation, opportunity tracking, and lifecycle forecasting
• Partner with internal stakeholders, representative partners, and authorized service providers to ensure seamless handoff for project execution to ongoing value realization
• Lead discovery workshops and valuefocused engagements (e.g., Netilion adoption, maintenance optimization, calibration maturity, workforce enablement)
• Actively seeks to understand customer needs and problems, initiating solutions based on this understanding, and implementing feedback to enhance the overall experience and prevent future issues
• Establish customeraligned dashboards and KPI frameworks to support monthly, quarterly, and annual value reviews
• Ensure disciplined Salesforce documentation of Success Journeys, value activities, outcomes, and influenced opportunities
• Enable seamless handoff from Field Project Managers to ongoing value realization and lifecycle success

What do we expect from you?

You will have (required):

• Bachelor's degree in engineering, business, or related technical/commercial discipline
• 5+ years of experience in service, customer success, consulting, or sales enablement, preferably within industrial, automation, or process industries
• Travel up to 40%, primarily based within the United States with some infrequent international travel

You may have (preferred):

• Master's degree (MBA or similar) or equivalent business experience
• 7+ years of experience in customer-facing advisory, service portfolio, or value-realization roles.
• Preferred travel flexibility aligned to customer lifecycle needs
• Experience facilitating customer workshops, discovery sessions, and executive value reviews
• Ability to translate technical capabilities into measurable customer and financial value
• Ability to work and make informed decisions independently and on own initiative
• Builds and maintains strong, trustworthy business relationships, leveraging long-term partnerships to achieve collective success
• Exceptional leadership skills with a proven ability to inspire and influence teams, build trust and credibility, and effectively coach and guide individuals without relying on formal authority
• Ability to provide valuable input and feedback, offer recommendations and ideas tailored to meet specific business needs
• Leverages data analytics to develop insights and drive strategic decision-making, optimizing organizational processes and initiatives

What can you expect from us?

• Family-owned, friendly, and highly committed company
• Tuition reimbursement and a wide range of development opportunities
• Comprehensive benefits package which includes medical, dental and vision
• Competitive compensation and bonus opportunities
• Generous paid time off
• Life insurance and 401(k) savings with company match
• Full-service cafe, fitness center, and health clinic (in Greenwood, IN)

Endress+Hauser is an equal opportunity employer and does not discriminate on the basis of any protected classification including protected veteran and disability status.

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