Order Processing Specialist

Job Title: Order Processing Specialist (OCR to ERP Systems)
Location: Cary, NC (4 days onsite - 1 remote)
Start Date: ASAP
Job Type: Contract (12 months - possible extension or conversion)
Pay Rate: $35-37/hr
Keywords: #OrderProcessing #DataEntry #ERPJobs #SupplyChain #CustomerService #OCR

JOB RESPONSIBILITIES:
* Process customer orders captured through OCR (Optical Character Recognition) systems into the ERP system with a high degree of accuracy
* Review, validate, and correct OCR-extracted order data, identifying discrepancies, missing fields, or formatting issues
* Troubleshoot order processing errors including system mismatches, failed integrations, and data inconsistencies
* Monitor order queues and ensure timely processing of high-volume transactional workloads
* Perform routine audits to ensure accuracy, completeness, and integrity of order and customer data across systems
* Collaborate closely with Customer Service, Operations, IT, and Master Data teams to resolve order-related issues
* Maintain and update basic customer and order master data as needed
* Escalate complex system or data issues to appropriate technical or functional teams
* Document recurring issues and support continuous process improvement initiatives
* Support adherence to defined SLAs and operational processing standards

REQUIRED QUALIFICATIONS:
* High school diploma or equivalent required (Associate or Bachelor"s degree preferred)
* 2+ years of experience in order processing, data entry, customer service operations, or similar role
* Experience working with ERP systems such as SAP, Oracle, or Microsoft Dynamics
* Familiarity with OCR or automated order capture tools preferred
* Basic understanding of Master Data Management (MDM) principles
* Experience working in a high-volume, deadline-driven environment
* Strong proficiency in Microsoft Office Suite (Excel, Outlook, Teams)

KEY SKILLS & COMPETENCIES:
* Strong attention to detail with high focus on accuracy and data integrity
* Ability to manage repetitive, high-volume transactional work with consistency
* Strong troubleshooting and problem-solving skills
* Effective communication skills with cross-functional teams, especially Customer Service
* Ability to prioritize tasks and manage time effectively in a fast-paced environment
* Basic analytical skills to identify trends, errors, and recurring issues
* Strong organizational skills and ability to follow structured processes

PREFERRED ATTRIBUTES:
* Experience in shared services, order management, or supply chain environments
* Exposure to OCR tools and automated order processing workflows
* Experience with data validation, cleansing, or light governance processes
* Comfortable working in structured, process-driven environments with tight SLAs
* Continuous improvement mindset with willingness to identify process gaps

If you are interested in this role, please apply via the apply now link provided. Our overriding goal is to provide quality staffing solutions that help people, organizations, and communities succeed. Belcan is a leading provider of qualified personnel to many of the world's most respected enterprises. We offer excellent opportunities for contract, temporary, temp-to-hire, and direct assignments. We are the employer of choice for thousands worldwide. For more information, please visit our website at Belcan.com
EOE/F/M/Disability/Veterans