Coordinator, Membership/Customer Service

Position Purpose: We are hiring a Membership/Customer Service Coordinator to serve as a team lead in the membership and/or customer service area and is responsible for coordinating area processes/tasks to include the following: distribution of work, database entries, responding to inquiries, training new employees, preparation of reports.

Location: This is a full-time, Monday-Friday position with work hours between 8:00 a.m. and 6:00 p.m. Overtime and weekend work may be required based on business needs. The position offers a hybrid work arrangement after the initial training period is completed.

What You Will Do:

• Coordinates and ensures distribution and prompt processing of all paperwork for document production. Coordinates workflow processes. Proofs departmental documents prior to authorizing release. Assists supervisor with preparation and maintenance of group and electronic files.

• Works closely with quality control, marketing, printing, and other internal/external customers to ensure quality and timeliness of work produced. Assists supervisor with problem resolution and coordinates processes with internal departments and internal/external customers.

• Participates and completes special projects as assigned by management. Audits departmental document database to ensure timeliness standards are met. Performs quality control audits on work performed and document production.

• Trains and motivates new employees.

• Assigns work and monitors work/workload of staff.

• Serves as team lead in the membership and/or customer service area.

To Qualify for This Position, You'll Need The Following:

• Required Education: Associate degree

• Degree Equivalency: 2 years of job-related work experience.

• Required work experience: 3 years of administrative/clerical support, customer service, or combination of these, including 1 year of experience in membership/claims/accounts area.

• Required Skills and Abilities: Good judgment skills. Effective customer service and organizational skills. Demonstrated verbal and written communication skills. Demonstrated proficiency in spelling, punctuation, and grammar. Ability to persuade, negotiate, or influence others. Analytical or critical thinking skills. Ability to handle confidential or sensitive information with discretion.

We Prefer That You Have The Following:

• Preferred Education: Associate Degree-in Accounting or Finance.

• Preferred Skills and Abilities: Working knowledge of database software. Knowledge of state and federal laws related to private business types of insurance. Knowledge of underwriting guidelines and regulations. Knowledge of membership contracts and standard benefit structures. Knowledge of health insurance terminology and its appropriate application. Working knowledge of Microsoft access. Knowledge of membership systems, products, and procedures.

• Work Environment: Typical office environment. May involve some travel between office buildings.

Our Comprehensive Benefits Package Includes The Following:

We offer our employees great benefits and rewards. You will be eligible to participate in the benefits the first of the month following 28 days of employment.

• Subsidized health plans, dental and vision coverage

• 401k retirement savings plan with company match

• Life Insurance

• Paid Time Off (PTO)

• On-site cafeterias and fitness centers in major locations

• Education Assistance

• Service Recognition

• National discounts to movies, theaters, zoos, theme parks and more

What We Can Do for You: (Standard, unless otherwise directed)

We understand the value of a diverse and inclusive workplace and strive to be an employer where employees across all spectrums have the opportunity to develop their skills, advance their careers and contribute their unique abilities to the growth of our company.

What To Expect Next: (Standard, unless otherwise instructed during intake)

After submitting your application, our recruiting team members will review your resume to ensure you meet the qualifications. This may include a brief telephone interview or email communication with our recruiter to verify resume specifics and salary requirements.

Equal Employment Opportunity Statement

BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status. Additionally, as a federal contractor, the company maintains affirmative action programs to promote employment opportunities for individuals with disabilitiesand protected veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state and local laws and regulations.

We are committed to working with and providing reasonable accommodations to individuals with disabilities, pregnant individuals, individuals with pregnancy-related conditions, and individuals needing accommodations for sincerely held religious beliefs, provided that those accommodations do not impose an undue hardship on the Company.

If you need special assistance or an accommodation while seeking employment, please email mycareer.help@bcbssc.comor call 800-288-2227, ext. 47480 with the nature of your request. We will make a determination regarding your request for reasonable accommodation on a case-by-case basis.

We participate in E-Verify and comply with the Pay Transparency Nondiscrimination Provision. We are an Equal Opportunity Employer. Here's moreinformation.

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