Technical Solutions Analyst Team Lead

Recognizing and valuing diversity strengthens our ability to attract, retain and engage associates and reinforces our relationship within our communities. Our associates are the most valuable asset we have. The collective sum of the individual differences, life experiences, knowledge and talent that our associates invest in their work represents a significant part of not only our culture, but our reputation and company's achievement as well.

A Centier Associate is someone who embodies a servant heart, is unaccepting of anything less than remarkable service, and is self-motivated and driven to deliver exceptional results.

What are our values? Our Corporate values are Caring, Loyalty, Integrity, Friendship, Fun....who wouldn't want to work for an AWARD-WINNING companythat's built on these pillars?

What about the perks? Access to our Marathon Health Clinics which provide FREE visits & prescriptions, Generous Paid Time Off benefit, Tuition Reimbursement, 401K match, Associate Stock Ownership Plan, Daycare Reimbursement, FREE Onsite Fitness Center/Fitness Reimbursements, Health and Wellness Programs, the ability to have a voice with our Diversity/Equity/Inclusion Council, Career Growth, Work/Life Balance, AND MORE.

Supervisory Duties: None

Summary:

Technical Solution Analyst Team Lead will directly supervise the Technical Solutions Analysts. Technical Solutions Analysts are responsible for the day-to-day functions related to supporting the end-users by performing first-contact diagnosis and troubleshooting of computer hardware, software, mobile devices and other technology, including 3rd party software support. It will be crucial to provide excellent client service while assisting team members in developing technical and professional competency. The role will require an understanding of all bank Technology. Must be able to perform root cause analysis and solve complex problems.

Essential Duties and Responsibilities:

• Management of Technology Solutions Analyst Team including the allocation of team members to projects and daily tasks, oversight of the ticket tracking system, assignment of resources to administer each enterprise application ensuring all areas have a primary and secondary team member assigned and perform team member reviews.
• Provide management oversight for all tasks performed and help tickets / calls handled by the Technology Solutions Analyst Team.
• Responsible for overall development and performance management of the Technology Solutions Analyst Team.
• Evaluate and diagnose the severity of critical situations and guide the Technology Solutions Analyst Team in the execution of an action plan.
• Ensure Team's adherence to corporate and department policies and standards aimed at maximizing effectiveness and minimizing costs related to the support of Technology Solutions.
• Assist Technical Solutions Analysts in supporting end-user issues
• Demonstrate World Class service through our Essentials of Excellence
• Perform timely workstation hardware and software upgrades as required
• Perform timely server 3rd party software upgrades as required
• Monitor work order tickets in the queue and process based on priority
• Be the Subject Matter Expert and owner of specific areas of projects and technologies as assigned
• Escalation of technical issues to the Infrastructure Engineering Team
• Support Technical Services Manager in planning and designing of software applications

Other Duties and Responsibilities:

• Management of software configurations and utilities
• Serve as an escalation point for advanced technical issues.
• Available and willing to respond to emergencies or cover on call responsibilities as needed.
• With the help of the Manager of Technical Services, assist other departments in the planning, design, and support of their areas of Subject Matter Expertise
• Document procedures for internal processes as well as technical solutions
• Support with management of 3rd party software and services

Knowledge, Skills, and Abilities:

• Strong understanding of PC, printers, fax, scanners, Windows 10/11
• Strong oral and written communication skills
• Excellent customer service experience
• Strong understanding of technical analysis and troubleshooting skills
• Ability to communicate effectively and interact with Dept. Heads, vendors, contractors, etc.
• Effective time and project management skills ensure team meets deadlines and defined metrics related to end-user tickets.
• Strong documentation skills
• Strong problem solving, decision-making, and analytical abilities.
• Positive, self-motivated professional who consistently achieves goals on their own.
• High level of accuracy and attention to detail

Minimum Qualifications:

• 5+ years' experience in a related technical role
• 1+ years' supervisory experience in a Technology or related role
• Bachelor's degree preferred or equivalent experience.

What do I do now?

• Apply with us!
• Refer this opening to others!

Disability Accommodation Statement
Centier Bank is an Equal Employment Opportunity/Affirmative Action employer and is committed to providing reasonable accommodations to individuals with disabilities in the employment application process. If you need an accommodation due to a disability to use our online system to apply for a position at Centier Bank, please call us at 219-755-6160 or send us an email at hrcareers@centier.com.

Equal Opportunity Employer/Disability/Veteran
Centier Bankis proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.