Commercial Operations Analyst

The Commercial Operations Analyst plays a critical role in supporting Healthcare (HC) Corporate Accounts operations by managing agreement, pricing, programs, and distributor-related processes. This role partners closely with the sales team and several functions including the commercial center of excellence, divisional finance, billing, credit, distributor finance, and customer master data, to ensure accurate setup, governance, and execution of contractual terms across systems. The position requires strong analytical skills, attention to detail, and the ability to navigate complex, cross-functional workflows within SAP, Springboard, and related tools.

What you will do:

• Set up and maintain Healthcare hierarchies and agreements in SAP and Springboard based on executed legal contracts, ensuring accurate pricing, payer, bill-to, and master data alignment.
• Support Group Purchasing Organization (GPO) roster management and Letters of Commitment (LOC) implementation, including account, tier, pricing, and eligibility validation utilizing ad hoc reporting and analysis.
• Maintain and support contractual price increase processes (price plan), including pricing implementation in Springboard and coordination of customer price files.

• Support distributor agreement eligibility, discrepancy reviews, ensuring alignment with agreements and pricing.

• Research and resolve billing, pricing, and program billing issues, supporting Sales, Marketing, Billing, Credit, and Finance stakeholders.
• Support new account setup, validation, and approvals, including roster validation, pricing attachment, and approvals.
• Participate in special projects related to Order to Cash processes.

Minimum Qualifications

• Bachelor's degree in business or related field or equivalent experience
• 2-4+ years of experience in a business operations, sales operations, GBS, or related role within a complex business environment.
• Strong attention to detail with the ability to prioritize and manage complex, multi-step workflows accurately, with demonstrated accuracy and follow-through.
• Working knowledge of pricing and billing concepts, with the ability to research agreements, hierarchy alignments, account attributes, and invoice/pricing history to identify and resolve discrepancies
• Strong analytical, problem-solving, and organizational skills.
• Proficiency with Microsoft Office, with strong Excel skills (VLOOKUP/XLOOKUP, pivot tables) and the ability to reconcile data across multiple sources to support account moves and pricing validation
• Effective written and verbal communication skills; ability to partner cross-functionally.

Preferred Qualifications

• Experience supporting Healthcare customer management, including familiarity with GPOs/IDN's/Management Groups and customer hierarchy alignment concepts
• SAP experience, with Ecolab EBS experience a plus
• Experience building and maintaining Power BI reports

Benefits

Ecolab strives to provide comprehensive and market-competitive benefits to meet the needs of our associates and their families.Click here to see our benefits.

If you are viewing this posting on a site other than our Ecolab Career website, view our benefits at jobs.ecolab.com/working-here.

Our Commitment to a Culture of Inclusion & Belonging

At Ecolab, we believe the best teams are inclusive. We are on a journey to create a workplace where every associate can grow and achieve their best. We are committed to fair and equal treatment of associates and applicants and recruit, hire, promote, transfer and provide opportunities for advancement based on individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, we will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran.

In addition, we are committed to furthering the principles of Equal Employment Opportunity (EEO) through Affirmative Action (AA).

We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.