Field Service Technician

Description

Field Service Technician

Are you looking for an opportunity to make an impact?

At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers' success. We empower our teams, contribute to our communities, and operate sustainably. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business.

If this sounds like the type of environment where you can thrive, keep reading!

THE MISSION - Leidos Intelligence Sector is seeking a fully cleared Field Service Technician to support an Intelligence Community (IC) program in Chantilly, Virginia.

THE CHALLENGE - In this role you will provide Incident Response support for desktops, systems, Office, and client-proprietary products. This may include;

• Using ITIL-based processes to streamline the receipt, triage, categorization, action, and resolution for incoming incidents, requests, and demands,
• Analyzing, troubleshooting, designing, and implementing fixes,
• Providing basicusertraining insupportof off-the-shelf applications and office products as well as some custom tools, depending on the office being supported,
• Performing remotedesktoptriage and system repair using remote tools,
• Answering questions regarding system procedures, online transactions, systems status, and downtime procedures,
• Collaborating with network services, software systems engineering and/or application development to restore service and/or identify problems,
• Utilizing specialized non-commercial systems administrator experience (access management/file transfer),
• Providing basicusertraining insupportof off-the-shelf applications and office products as well as some custom tools, depending on the office being supported,
• Traveling locally between customer buildings or temporary assignment to an alternate location in support of special projects,
• Maintaining and updating records and tracking databases,

• Using best practices and knowledge of internal or external business issues to improve products or services.

WHAT YOU BRING TO THE MISSION -

• An active TS/SCI with Polygraph security clearance
• Bachelor's degree and 2+ years of experience (additional experience may be substituted in lieu of a degree)
• Experience resolving technical problems and answering queries by telephone, in-person, or via self-service which involve computer hardware, software, network, system/application access, and telecommunications systems
• Ability to work the client-assigned 7 am - 4 pm shift at a client site in Chantilly, VA
• Strong communication skills and the ability to communicate effectively with a wide variety of stakeholders
• Ability to embrace diverse technical disciplines with excellent customer service skills.

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares.

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.

Securing Your Data

Beware of fake employment opportunities using Leidos' name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system - never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at LeidosCareersFraud@leidos.com.

If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

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