Technology Junior Associate

Junior Technology Associate Program (JTAP)

The People of Southwest Airlines come together to deliver on our Purpose, which is to connect People to what's important in their lives through friendly, reliable, and low-cost air travel. The Technology Junior Associate invests in the future of Southwest's People in their learning and growth in the year-long program, providing opportunities for individuals with non-traditional education backgrounds to launch their careers in our Technology Department.This role will work collaboratively with various workgroups in Technology and throughout the Company as they learn about the Technology Department's role in supporting the Business, embrace opportunities for upskilling and certifications, and learn sound principles of Leadership. The Technology Junior Associate is passionate about continuous learning and joining the innovative and high-performing Technology Department. They'll have the opportunity to learn and grow in their expertise each day, own where their career with Heart takes them, and drive the future of Technology at Southwest Airlines.

JTAP allows Junior Associates the opportunity to apply their formal technology training in a professional setting while gaining additional skills, knowledge and experience. Technology Junior Associates should expect to:

• Receive 8 hours of time each week dedicated to upskilling, developing industry knowledge, and developing professionally

• Receive 32 hours of time each week of on-the-job training, mentoring, and opportunities to solve business solutions

• Develop leadership and communication skills, professional development and continued technical training as they develop in their position

• Have a leader as well as a mentor to guide them as they begin their career in Technology

• Be eager to gain technical skills and immerse themselves in the Southwest Culture and their Southwest Airlines Team

• Be able to work in a hybrid work environment that may call for visits to Dallas, Texas at Headquarters occasionally.

This posting is for multiple JTAP positions across various Teams in Technology. These Teams all contribute to important initiatives and are helping to shape the future of Technology at Southwest Airlines. Review the information below to understand what each team does.

• Technical Operations Technology: This Team builds and modernizes Tier-1, required-to-fly applications and services that support real-time aircraft health monitoring, operational decision-making, and predictive maintenance across Technical Operations. They're transforming legacy platforms into scalable, cloud-native, event-driven systems on AWS using technologies like microservices, Kafka, serverless architectures, and real-time data pipelines to directly impact aircraft readiness and safety. As part of this Team, you'll gain hands-on experience with full-stack development, cloud technologies, and modern DevOps practices while contributing to APIs, data pipelines, and user-facing applications.

• Ground Operations Technology: This Team builds and supports Flight Attendant and Pilot iPad applications, along with Ground Support Equipment systems, to help keep the airline running smoothly. They leverage modern AWS technologies and emerging AI practices to improve efficiency and streamline development. The Team is collaborative and experienced, with a strong focus on supporting and mentoring junior developers.

• Proactive Customer Care - Social Care: This Team partners with Social Care, Social Listening, and Corporate Communications Teams to deliver technical solutions that power Southwest's social media presence and enable timely, effective communication with Customers and Employees. They build and support tools that drive social care capabilities and strengthen the Company's voice across digital channels, while also enhancing internal communication through platforms like Salesforce Marketing Cloud and digital signage at our Corporate Campus and across airport stations. The Team focuses on evolving scalable, user-friendly communication solutions that keep Employees informed, connected, and engaged.

• People & Finance: This Team develops and supports the Employee Service Center, a Salesforce-based platform that provides Employees with timely guidance, streamlined solutions, and easy access to essential resources. They continuously enhance the experience through smart forms and backend improvements that increase stability, usability, and scalability. By partnering closely with the business, the Team delivers intuitive solutions that reduce friction and help Employees quickly find the support they need. The environment is collaborative and hands-on, offering meaningful work and opportunities to grow while directly enhancing the Employee experience.

• Tech & Customer Data Org: This Team partners with the Marketing Technology, Data, and Engineering Teams to design and implement AI-powered automation that enhances customer journeys and streamlines operations. They focus on identifying opportunities across MarTech workflows, developer processes, and customer data systems to improve speed, consistency, and data quality, with a strong foundation in Adobe tools and real-time data. By leveraging modern AI and cloud technologies, the Team delivers practical solutions that reduce manual effort and enable smarter decision-making, while offering a collaborative, hands-on environment for learning and growth.

• Digital Platform: The UI Platform Team builds and maintains the shared frameworks, design system components, and tooling that power Southwest's digital applications, enabling teams across the organization to deliver consistent, high-quality experiences at scale. They provide a collaborative, mentorship-driven environment where you'll grow your skills in JavaScript, React, accessibility, and modern engineering practices while contributing to meaningful, high-impact work. Day to day, you'll participate in Agile ceremonies, write code, and learn through pair programming and code reviews, with clear expectations and support to help you develop as you contribute to evolving and improving the UI Platform.

• Digital Technology: The Trip Management API Team builds and supports high-impact APIs that power core trip functionality across multiple applications, giving your work immediate, real-world impact. The Team focuses on modern API development and is actively transitioning to scalable, cloud-based services in AWS. With a collaborative environment and strong mentorship, you'll gain hands-on experience, write production code, and build a solid technical foundation while working with cloud technologies and scalable systems.

• Data Enablement & Visualization: This Team transforms complex Business of IT data into connected actionable insights that drive strategic planning, efficient development, and reliable operations. Serving as a central hub, they make data visible and accessible across the organization, enabling Leaders, Employees, and AI-driven tools to navigate and optimize the technology ecosystem. They're building a modern data lake that supports both real-time data and historical analysis, with products designed to scale across the enterprise and deliver impact to every Employee.

Additional Details

• This Dallas-based role is offered as a remote workplace position, which may require onsite presence/travel for training, meetings, conferences, etc. Outside of those required visits, the majority of your working time may be spent in an approved remote location within the Dallas-Fort Worth area. Applicants must reside in the Dallas-Fort Worth area by their first day of employment.

• U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available

We're committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics.

Responsibilities

• Begin to analyze, design, develop program code, test, document, and implement functionally that is technically sound and well integrated into application systems in accordance with business and customer requirements and Technology methodologies and standards

• Understands at a general level how technology platforms/architectures are applied to systems and automated business solutions

• Will be responsible for Junior Associate Program requirements including continued training and development and mentorship along with demands of day-to-day responsibilities

• Demonstrate ability to grow technical skillset to include taking on more software development work

• Must be able to meet any physical ability requirements listed on this description

• May perform other job duties as directed by Employee's Leaders

Knowledge, Skills and Abilities

• Basic knowledge of software development methodologies, practices, concepts, and technologies

• Demonstrate programming aptitude and ability for logical and abstract thinking

• Experience with Microsoft Office Suite (Word, Excel, PowerPoint)

• With assistance, will start to facilitate and complete analysis, design, and programming of viable solutions to business problems according to user specifications

• Able to work effectively in a strong collaborative and team oriented environment

• Able to take on multiple assignments, whether administrative or project related, while maintaining a successful level of completion in all responsible work.

• Able to prioritize effectively.

• Able to develop, present and effectively communicate ideas and strategies to a variety of audiences.

Education

• Required: High School Diploma or GED

• Required: Completion of a formal Technology training program that includes coursework in programming languages (Java, HTML, CSS, SQL, AWS, CI/CD, Chrome Developer Tools, Cloud), cybersecurity, IT help desk, data, web development or other related technical studies

Experience

• N/A

Licensing/Certification

• N/A

Physical Abilities:

• Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time

• Ability to communicate and interact with others in the English language to meet the demands of the job

• Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job

Other Qualifications:

• Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines

• Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986

• Must be at least 18 years of age

• Must be able to comply with Company attendance standards as described in established guidelines

• Must be able to travel and /or attend Company and non-Company facilities and remote locations such as remote-based offices as necessary.

• May require extended work hours per Leader's request