Health Care Surveyor Supervisor - Norristown District Office

As a Health Care Surveyor Supervisor with the Department of Health (DOH), you will lead a team committed to protecting the well being of nursing home residents. This role guides field staff as they ensure safe, high quality nursing home services. You will help shape how facilities are inspected and how concerns are addressed. Your leadership will support better care for vulnerable citizens across the region.

This role oversees the work of the Division of Nursing Care Facilities within an assigned area and ensures that surveys, inspections, and complaint responses are completed on time and according to policy. The position also manages staff performance, communication, and coordination with other agencies. As a Health Care Surveyor Supervisor, you will perform the following duties:

• Survey Oversight: Direct inspections and surveys of nursing homes for licensure, certification, and civil rights according to mandated time frames
• Complaint Management: Review complaints and determine prompt action in line with established procedures
• Staff Leadership: Review staff work, provide training, monitor performance, and recommend personnel actions
• Office Operations: Establish goals, procedures, and policies for the field office
• Interagency Coordination: Maintain relationships with local, state, and federal agencies and prepare for hearings

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment, 37.5 hours per week
• Work hours are 8:00 AM to 4:00 PM, Monday - Friday, with a 30-minute lunch.
• Irregular hours: You will be required to carry and respond to a cellular phone and respond to complaints during off-duty hours as assigned. Statewide travel may be required which may include overnight stays.
• Home Headquartered: This position is home headquartered. In order to be home headquartered, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

Minimum Experience and Training Requirements:

• Two years of experience as a Health Care Surveyor or Health Care Nurse Surveyor (Commonwealth job titles or equivalent Federal Government job title, as determined by the Office of Administration); or
• Two years of health care survey experience and a bachelor's degree; or
• An equivalent combination of experience and training.

Special Requirements:

• All positions require successful completion of the relevant provider-specific federally mandated training provided by the Centers for Medicare and Medicaid Services within one year of hire.
• You must be in possession of an active motor vehicle license.

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
• You must be able to perform essential job functions.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.
• All application materials and interview responses must reflect the applicant's own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information.

Veterans:

• Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  • your score may be lower than deserved.
  • you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.