Color Operations Field Service Technician

This position exists to enable Sherwin-Williams' full market share growth potential by offering exceptional service on company owned color equipment and color proprietary software in the US & Canada and to select customers within the United States. These Specialists are geographically placed across the US to allow them to handle the preventative and emergency service needs for an average of 200+ stores per geographic territory.

This position is accountable for ongoing quality performance of all SW company owned color equipment assets and for SW company In-house color software. This service must be cost effective and timely per company directives with in-store repairs and telephone support. To minimize store downtimes and mistints, preventative and emergency service must be done. This position exists to assure SW's ability to sell paint, provide quality color fidelity and build confidence of customers and store personnel through sound field service programs.

* Provide service on color equipment and train store personnel on proper operation and maintenance.

* Learn how to diagnose machine and color tinting problems over the phone whenever possible and learn to

organize and schedule yearly preventive maintenance visits.

* Provide accurate records on in-store visits, telephone repairs and part failures that give us a working record on the history of the tinters, shakers, and tintline in stores.

* Learn how to manage just-in-time inventory of parts for the automatic dispenser, making sure a sufficient amount of parts are kept in stock so no machines are left down waiting for repair.

* Document accurate expense record of service trips.

* Learn how to use a volt ohm meter and schematic for troubleshooting electronic circuitry on the automatic dispensers and shakers.

* Schedule emergency repairs and preventive maintenance trips and plan.

* Continue to train and understand updates on machines and printed circuit boards.

* Learn proper usage of SW computers and phones for service calls. Have a working knowledge of computer operating systems MS-DOS/Linux and Windows

* Learn computer and software diagnostic skills for troubleshooting problems with computer driven automatic dispenser and color match systems.

* Suggest changes to increase productivity.

FORMAL EDUCATION: (GENERALLY, IF RELEVANT EXPERIENCE IS ACCEPTABLE, THE CANDIDATE MUST HAVE THREE YEARS OF WORK EXPERIENCE FOR EVERY ONE YEAR OF COLLEGE EDUCATION REQUIRED)

Required:

• Minimum high school diploma or equivalent.

Preferred:

• Associate's degree

KNOWLEDGE & EXPERIENCE:

Required:

• Two years in mechanical repair.
• Ability to work with different computer operating systems, including Windows XP
• One year customer service experience.
• Good oral and written communication skills.
• Must be able to lift 50 pounds
• Electrical and mechanical skills
• Troubleshooting
• Good working knowledge of how paint and colorant are blended to develop our color palette

PHYSICAL REQUIREMENTS:

• Must be able to sit, stand, hear, and see on a constant basis.
• Must be able to walk, write, and type on a frequent basis. Must be able to lift and carry up to _50_ pounds.
• Must be able to climb and descend stairs.
• Must be able to bend, carry, reach, push, and pull on an occasional basis.
• Must be able to communicate verbally and in writing.
• May work indoors and outdoors as needed. Exposure to heat up to 120 degrees and cold to 0 degrees.
• May work in areas where noise level is such that hearing protection is required.
• May work in areas where toxic, flammable, and hazardous materials are present.
• May be exposed to varying amounts of dust and dirt. Work surfaces may include concrete.
• Employee must be able to tolerate non-toxic paint odors and be able to wear a respirator as required.
• Employee must be able to operate a computer and communicate via telephone. Some travel to other locations, meetings and/or seminars is required.

Travel:

• 50% or more