Business Process Engineer - Senior

Description

The Business Process Engineer - Senior supports the SEC ISS contract by leading process analysis and optimization efforts that improve service quality, operational efficiency, and governance outcomes across OIT service areas. This role drives standardized, ITIL-aligned process design and ensures workflows are documented, measurable, and continuously improved to meet contract performance expectations. The position partners with federal stakeholders and technical teams to convert business requirements into implementable process and ITSM solutions. The role also strengthens audit readiness and service-level performance through disciplined process governance, change control, and data-driven reporting.

PRIMARY RESPONSIBILITIES

Process Analysis and Optimization

• Lead end-to-end analysis, design, and optimization of complex cross-functional business processes supporting SEC ISS services.

• Assess current-state workflows,identifybottlenecksand control gaps, and implement improved future-state processes.

• Translate business and operational requirements into implementable process designs, including workflow automation opportunities.

• Align process improvements with SEC priorities, contract requirements, and enterprise service deliveryobjectives.

Governance, ITIL, and Compliance

• Establishand maintain ITIL-aligned process governance for incident, request, problem, change, and knowledge management.

• Define and enforce process controls, decision gates, and approval flows to align with SEC change-control expectations.

• Oversee compliance and audit activities bymaintainingprocess evidence, SOP artifacts, and remediation tracking.

• Track and report process-related issues, risks, and performance deficiencies on an agreed governance cadence.

Service Management Reporting and Documentation

• Develop andmaintainprocess documentation, including SOPs, runbooks/playbooks, workflow maps, and standards.

• Define SLA/KPI measurement approaches and support dashboard-based performance reporting and recurring deliverables.

• Use ticketing and operational data to perform root-cause analysis and drive lessons-learned updates to processes.

• Ensure process and knowledge artifacts are version-controlled, accessible, and aligned with organizational standards.

Stakeholder Engagement, Adoption, and Mentorship

• Collaborate with SEC stakeholders, service owners, and technical teams to implement approved process improvements.

• Lead change management activities, including communications, training, and adoption strategies for updated workflows.

• Provide mentorship and quality oversight to junior process engineers and team members.

• Present recommendations, progress, and improvement roadmaps to leadership and governance forums.

REQUIRED QUALIFICATIONS

• This position is restricted to U.S. citizens only. Applicants must not hold dual citizenship with any other country to be eligible for work under this contract.

• Bachelor's degree in a relevant field (e.g., Information Technology, Computer Science, Engineering). In lieu of degree, additional experience may be required.

• Ability to obtain and maintain SEC Public Trust.

• 4+ years of experience in business process analysis, design, and optimization within enterprise or federal IT environments.

• Strong experience applying ITIL frameworks, process governance, and workflow automation practices.

• Experience collaborating with business and technical stakeholders to translate requirements into technical and operational solutions.

• Matrix-required: ITIL frameworks, process governance, and workflow automation practices.

• Matrix-required: ServiceNow or similar IT Service Management (ITSM) platforms.

• Operational context: Process modeling and documentation (SOPs, workflow maps, and standards).

• Operational context: Compliance support and audit-readiness process documentation.

• Operational context: Performance analysis and reporting to drive continuous process improvement.

PREFERRED QUALIFICATIONS

• Experience supporting SEC or similarly regulated federal IT environments.

• Hands-on experienceoptimizingServiceNow workflows and platform governance controls.

• Demonstratedsuccess applying structured process-improvement methods to IT operations.

• Experienceoperatingwithin formal governance and change-control boards in multi-vendor environments.

• Advanced process or ITSM certifications (e.g., ITIL 4 Managing Professional, ServiceNow implementation credential).

• ITIL 4 Foundation (or higher).

• ServiceNow Certified System Administrator.

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares.

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.

Securing Your Data

Beware of fake employment opportunities using Leidos' name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system - never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at LeidosCareersFraud@leidos.com.

If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.