Sr Client Success Manager

Sr Client Success Manager

The Sr. Client Success Manager is responsible for directly managing a portfolio of clients (16), serving as the strategic advisor to the brand by listening closely to client needs and developing strategies to address those needs. In this role, the Sr. Client Success Manager ensures client satisfaction, drives brand success, and cultivates long-term trusted relationships. This position acts as a trusted advisor to the clients under their management.

Job Will Remain Open Until Filled

Responsibilities

For 16 clients, serves as a strategic brand liaison between the client and internal sales teams, ensuring client satisfaction and brand success

• Demonstrates complete understanding of industry data as a sales tool, drawing key conclusions to support brands in the portfolio

• Listens and probes to understand client needs and provides solutions across service offerings to address those needs

• Maintains complete knowledge of and monitors category reviews as sales opportunities and applies understanding of the retail market for brand placement

• Trains, develops, and may manage junior team members

• Ensures all members of the selling team are engaged and contributing to brand success

• Advises clients through all stages of the brand life cycle, supporting onboarding readiness, scaling strategies, and on-shelf sustainability

• Provides financial monitoring and reporting by tracking monthly sales, communicating bonus opportunities, advising on retailer promotions, and delivering monthly and quarterly updates on brand sales growth and progress

Qualifications

Education Requirements: Bachelor's degree

Experience Requirements: 4-6 years experience in relevant field

Supervisor Responsibility

Direct Reports: This position does not have supervisory responsibilities for direct reports

Indirect Reports: Does not have direct reports, but may delegate work of others and provide guidance, direction and mentoring to indirect reports

Required Knowledge and Skills

• Ability to work independently while managing all aspects of the client relationship

• Ability to consult and provide input into standard operating processes

• Ability to apply industry knowledge to determine and implement solutions to problems

• Deep knowledge of the CPG industry or retail buying environment

Environmental & Physical Requirements
Office / Sedentary Requirements: Incumbent must be able to perform the essential functions of the job. Work is performed primarily in an office environment. Typically, requires the ability to sit for extended periods of time (66%+ each day), ability to hear telephone, ability to enter data on a computer and may require the ability to lift up to 10lbs.

Additional Information Regarding Job Duties
Job duties include additional responsibilities as assigned by one's supervisor or other manager related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job positions, or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by law.