Position Details
Position Information
| Recruitment/Posting Title |
PROGRAM COORDINATOR I (Student Financial Services Center Representative ) |
| Job Category |
URA-AFT Administrative |
| Department |
UFA Studnt Acctg Billing Cashr |
| Overview |
Rutgers, The State University of New Jersey, is a leading national research university and the State of New Jersey's preeminent, comprehensive public institution of higher education. As one of the largest employers in the State of New Jersey, Rutgers University is committed not only to the students and the State that we serve, but also to the faculty and staff who work on our campuses. Ranked in 2022 by Forbes as a
top 100 best large employer in America,
Rutgers' commitment to its employees includes maintaining and fostering a safe, diverse, and respectful workplace environment, creating employment opportunities for our nation's military veterans, and ensuring accessibility and accommodation for individuals with disabilities.
University Finance and Administration (
UFA) advances Rutgers' strategic priorities through the management of all central financial, administrative, and student information systems and processes. We supply the university's financial community the professional guidance, services, tools, and information needed to make the informed decisions that contribute to Rutgers' standing as an academic, health, and research powerhouse. We are deeply committed to our
guiding principles and the core values that are critical for the long-term strategic growth of our division and the university. For more information, please visit
https://finance.rutgers.edu/. |
| Posting Summary |
Rutgers, The State University of New Jersey is seeking a Program Coordinator I to serve as Student Financial Services Center Representative in the department of Student Accounting, Billing and Cashier Services (Student
ABC) within University Finance and Administration (
UFA). Reporting to the Senior Business Manager this position serves as a primary point of contact for Rutgers Health students, parents, and university stakeholders regarding student accounts, billing, financial aid, account inquiries and payment processes. This position provides accurate, timely, and student-centered service in a high-volume environment while ensuring compliance with federal, state, and university regulations.
Among the key duties of the position are the following:
- Serves as a primary point of contact for Rutgers Health students, parents, and university stakeholders regarding student accounts, billing, financial aid, account inquiries and payment processes.
- Provides accurate, timely, and student-centered service in a high-volume environment.
- Ensures compliance with federal, state, and university regulations.
|
| FLSA |
Nonexempt |
| Grade |
04 |
| Salary Details |
|
| Minimum Salary |
59893.480 |
| Mid Range Salary |
73909.480 |
| Maximum Salary |
87925.480 |
| Offer Information |
The final salary offer may be determined by several factors, including, but not limited to, the candidate's qualifications, experience, and expertise, and availability of department or grant funds to support the position. We also take into consideration market benchmarks, if and when appropriate, and internal equity to ensure fair compensation relative to the university's broader compensation structure. We are committed to offering competitive and flexible compensation packages to attract and retain top talent. |
| Benefits |
Rutgers provides a comprehensive benefits package to eligible employees. The specific benefits vary based on the position and may include:
- Medical, prescription drug, and dental coverage
- Paid vacation, holidays, and various leave programs
- Competitive retirement benefits, including defined contribution plans and voluntary tax-deferred savings options
- Employee and dependent educational benefits (when applicable)
- Life insurance coverage
- Employee discount programs
|
| Position Status |
Full Time |
| Working Hours |
|
| Standard Hours |
37.50 |
| Daily Work Shift |
Day |
| Work Arrangement |
Consistent with the current application of Rutgers Policy 60.3.22 or the applicable provisions of relevant collective negotiations agreements, this position may be eligible for a hybrid work arrangement. Flexible work arrangements are not permanent, subject to change or discontinuation, and contingent on the employee receiving approval in the FlexWork@RU Application System. |
| Union Description |
URA-AFT Administrative |
| Payroll Designation |
PeopleSoft |
| Seniority Unit |
|
| Terms of Appointment |
Staff - 12 month |
| Position Pension Eligibility |
ABP |
Qualifications
| Minimum Education and Experience |
- Bachelor's degree preferably in Business Administration, Finance, Accounting, Higher Education, or related field; or an equivalent combination of education and experience.
- Two (2) years of customer service, financial services, or administrative experience.
|
| Certifications/Licenses |
|
| Required Knowledge, Skills, and Abilities |
- Strong communication skills with the ability to explain complex financial information clearly.
- Demonstrated attention to detail and accuracy.
- Ability to manage confidential information responsibly.
|
| Preferred Qualifications |
- Experience in student financial services, bursar, or financial aid office within higher education.
- Knowledge of federal Title IV and VII regulations and student account compliance standards.
- Experience with enterprise student information systems (e.g., Banner, or equivalent).
- Experience working in a high-volume call center or shared services environment.
|
| Equipment Utilized |
- Banner Student Information system, Oracle Student Financial Planning, international and 529 payment gateways, refund processor, Heartland ECSI.
|
| Physical Demands and Work Environment |
|
| Special Conditions |
|
Posting Details
| Posting Number |
26ST1097 |
| Posting Open Date |
05/28/2026 |
| Special Instructions to Applicants |
|
| Regional Campus |
Rutgers University-New Brunswick |
| Home Location Campus |
Busch (RU-New Brunswick) |
| City |
Piscataway |
| State |
NJ |
| Location Details |
|
Pre-employment Screenings
All offers of employment are contingent upon successful completion of all pre-employment screenings. Immunization Requirements
Under Policy 100.3.1 Immunization Policy for Covered Individuals, if employment will commence during Flu Season, Rutgers University may require certain prospective employees to provide proof that they are vaccinated against Seasonal Influenza for the current Flu Season, unless the University has granted the individual a medical or religious exemption. Additional infection control and safety policies may apply. Prospective employees should speak with their hiring manager to determine which policies apply to the role or position for which they are applying. Failure to provide proof of vaccination for any required vaccines or obtain a medical or religious exemption from the University will result in rescission of a candidate's offer of employment or disciplinary action up to and including termination. Equal Employment Opportunity Statement
It is university policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, pregnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As an institution, we encourage all qualified applicants to apply. For additional information please see the Non-Discrimination Statement at the following web address: http://uhr.rutgers.edu/non-discrimination-statement |
Rutgers University
life insurance, employee discount
May 28, 2026