Patient Access Representative I

Hourly Pay Range:

• Position Highlights:

• Sign on bonus: N/A

• Position: Patient Access Representative I

• Location: EDH Main Hospital Naperville

• Full Time/Part Time: Full-Time -36 hours per week

• Hours: Monday-Friday: Sun, Wed, Fri: 6:30 AM- 7:00 PM

• Required Travel: No

• A Brief Overview:
  The Patient Access Representative I is responsible for efficiently and accurately processing patient registrations, scheduling appointments, and verifying insurance coverage. This role plays a critical part in optimizing the patient experience and supporting the hospital's commitment to high-quality healthcare services.
  
  What you will do:

• Greet and assist patients in a courteous and professional manner during the registration process.

• Collect and accurately enter patient demographic and insurance information into the hospital's electronic health records system.

• Schedule patient appointments for various healthcare services, coordinating with clinical departments and patients to find convenient times.

• Verify patient contact information and confirm appointment details.

• Verify patient insurance coverage and eligibility, confirming the accuracy of policy information.

• Collaborate with insurance providers and billing teams to address insurance-related issues.

• Provide patients with essential information about the registration and scheduling process, financial responsibilities, and available payment options.

• Ensure clear and effective communication with patients to address their questions and concerns.

• Review and verify patient registration data and insurance information to ensure accuracy.

• Address discrepancies or errors in patient access records promptly and collaborate with the team to resolve issues.

• Promote a positive patient experience by minimizing wait times, ensuring a welcoming environment, and providing exceptional customer service.

• Help patients feel comfortable and informed during the registration and scheduling process.

• What you will need:

• High School Diploma or equivalent (required)

• Previous experience in patient access, call center, healthcare administration, or a related field is preferred.

• Experience using patient registration and scheduling systems

• Benefits:

• Career Pathways to Promote Professional Growth and Development

• Various Medical, Dental, and Vision options

• Tuition Reimbursement

• Free Parking at designated locations

• Wellness Program Savings Plan

• Health Savings Account Options

• Retirement Options with Company Match

• Paid Time Off

• Community Involvement Opportunities