Manager, Veterans Program

What We Provide

• Referral bonus opportunities
• Generous paid time off (PTO), starting at 30 days of paid time off and 9 company holidays
• Health insurance plan for you and your loved ones, Medical, Dental, Vision, Life and Disability
• Employer-matched retirement saving funds
• Personal and financial wellness programs
• Pre-tax flexible spending accounts (FSAs) for healthcare and dependent care
• Generous tuition reimbursement for qualifying degrees
• Opportunities for professional growth and career advancement
• Internal mobility, generous tuition reimbursement, CEU credits, and advancement opportunities.

What You Will Do

• Manages and oversees the day-to-day operations of the Veterans Program, including coordination of staff activities, workflow management, and operational priorities.
• Provides leadership, supervision, coaching, and performance management support to assigned team members; assists with onboarding, training, staff development, and ongoing performance feedback.
• Oversees outreach and educational activities with veteran organizations, community agencies, caregiver coalitions, referral sources, and healthcare partners regarding VNS Health programs and services.
• Implements program strategies and identifies opportunities to strengthen Veteran program growth, referral development, and community engagement.
• Supervises and coordinates program activities to help ensure Veteran patient concerns, benefits coordination, and treatment needs are addressed appropriately.
• Oversees daily staff assignments and assists with issue escalation, operational problem-solving, and prioritization of program activities.
• Supports grant-related activities and assists with monitoring the appropriate utilization of designated funding.
• Develops and maintains collaborative relationships with hospitals, skilled nursing facilities, assisted living facilities, community organizations, and government stakeholders to support referrals and program visibility.
• Oversees coordination of services for complex Veteran patients, including support related to VA benefits navigation and interdisciplinary care planning.
• Manages operational workflows and processes to support timely responses to referral sources, patients, families, physicians, and internal teams.
• Collaborates with internal departments including Hospice, Home Care, Government Affairs, and Business Development to support continuity of care and positive patient outcomes.
• Monitors program compliance with applicable VA, CMS, and NHPCO requirements and supports quality improvement initiatives related to Veteran care services.
• Reviews and analyzes outreach, referral, and operational metrics; prepares reports and provides recommendations to leadership regarding program performance and improvement opportunities.
• Monitors referral trends, conversion activity, and operational performance indicators to support achievement of program goals.
• Represents the program through community outreach, educational presentations, and professional networking activities.
• Participates in special projects and performs other duties as assigned.

Licenses and Certifications:

• Valid driver's license may be required based on operational or regional needs preferred

Work Experience:

• Minimum four years of experience in healthcare, care coordination, community outreach, hospice, home care, or related healthcare services required
• Minimum one year of supervisory, team lead, or program coordination experience preferred
• Experience working with Veteran populations, VA systems, benefits coordination, or related community-based programs required
• Knowledge of the VA healthcare system and Veteran benefits preferred
• Strong oral, written, and interpersonal communication skills required
• Strong customer service, relationship-building, and organizational skills required
• Proficiency with Microsoft Office applications required
• Military service experience or recognized Veteran status with honorable discharge preferred
• Bilingual skills may be required based on operational needs preferred