Instructional Support Specialist - Undergraduate
Please see Special Instructions for more details.
Please Note: A criminal background check will be conducted on candidate finalist prior to the offer of employment. If no applicants apply who meet the required competency and T&E requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations. Resumes will not be accepted in lieu of completing an electronic application. The application must be completed in full detail (including work history) for your qualifications to be considered. Failure to complete the application completely may result in you not being considered for the vacant position. Your application for the position will not be complete until you receive an online confirmation number at the end of the process of applying for a position.
Position Details
Classification Information
| Position Classification Title |
Temporary Employee |
| FLSA |
Exempt |
| Position Class (Extract From Banner or PA) |
09999 |
Position Overview
| Position Summary |
Instructional Support Specialist (ISS)
Course Length: 8 weeks (accelerated term).
Modality: Fully online (Canvas).
Course Levels: Undergraduate.
Student Load (minimum): 30 students for graduate courses.
Compensation: undergraduate course stipend $2000
Winston-Salem State University is seeking a qualified and highly organized Instructional Support Specialists (ISSs) to provide instructional operations support for large-enrollment online undergraduate courses. This fully remote position plays a critical role in maintaining academic quality, grading consistency, student support, and course administration within accelerated 8-week online programs.
The
ISS collaborates closely with the Course Instructor of Record to support course delivery through grading, Canvas management, student communications, discussion monitoring, and progress tracking. ISSs do not serve as the instructor of record, deliver lectures, or exercise primary instructional authority. Instead, they operate within faculty-established guidelines, policies, and rubrics to ensure a high-quality and responsive learning experience.
Essential Duties & Responsibilities
Assessment & Grading
- Apply instructor-approved rubrics to grade assignments, quizzes, projects, and exams in Canvas, ensuring calibrated, consistent assessment across large cohorts.
- Provide timely, constructive, rubric-anchored feedback (written comments or quickmarks) within established turnaround windows (e.g., 72 hours for weekly items; 5 days for major projects). Log in to monitor the course at least once per 24 hours.
- Flag academicintegrity concerns per policy; prepare documentation for faculty review.
LMS & Course Operations (Canvas)
- Maintain Canvas Gradebook accuracy, assignment settings, and visibility dates; assist with quiz banks and rubrics under faculty direction.
- Monitor activity dashboards, late/missing submissions, and analytics to identify at-risk students for instructor follow-up.
- Support basic troubleshooting and escalating LMS issues to central IT/Instructional Design as needed.
Student Communication (FirstLine Triage)
- Respond to routine, non-instructional inquiries (deadlines, access, formatting, submission issues), redirecting content questions to the instructor.
- Post periodic reminders (due dates, policy nudges) using faculty-approved announcements or templates.
Discussion Monitoring (as assigned)
- Enforce netiquette guidelines and confirm minimum participation requirements; escalate substantive content questions or concerns to the instructor.
Quality & Compliance
- Participate in rubric calibration sessions before and during the term; document edge cases for continuous improvement.
- Maintain FERPA and accessibility compliance in all grading and feedback practices, leveraging Canvas tools and templates.
Minimum Qualifications
- Bachelor's degree in the discipline, in Education, or a closely related field
- Experience grading or supporting instruction in online courses and Canvas (or similar LMS).
- Proven ability to apply detailed rubrics consistently; strong written communication in feedback contexts.
- This is a 100% remote working position. Candidates must possess a personal computer and internet access sufficient to provide a stable connection to WSSU's Learning Management System (LMS). Must have workspace to allow privacy for handling confidential information such as grades.
Preferred Qualifications
- Master's degree in the discipline, in Education, or a closely related field.
- Experience with large online sections ( 50 students) and highvolume grading workflows.
- Familiarity with accessibility standards, academicintegrity practices, and online student support.
Key Competencies
- High attention to detail and consistency in rubric application.
- Timemanagement and turnaround discipline in accelerated 8-week formats.
- Professional written communication; student-centered service orientation.
- Comfort with Canvas features (Gradebook, SpeedGrader, Rubrics, Assignments, Quizzes, Announcements) and basic analytics.
Time Commitment & Workload Guidance (8Week Term)
Baseline: 10-15 hours/week per 30/45 students (varies by assessment volume and rubric depth).
Scaling: Add approximately 1-2 hours/week per additional 10 students, especially in writing-intensive courses.
Turnaround standards: Weekly grading within 72 hours; major projects within 5 calendar days (program-specific standards prevail).
Training & Onboarding
- Pre-term Canvas workflow orientation (templates, Gradebook conventions, feedback libraries).
- Rubric calibration session with faculty (sample grading, edgecase alignment).
- Policy overview: academic integrity, FERPA, accessibility, extensions/late work.
Reporting Structure
- Reports to Course Instructor of Record operationally; administrative oversight by College of Business Graduate Coordinator, or Department Chair.
Performance Metrics
Timeliness of grading and feedback against published SLAs.
Consistency with rubrics (spotchecks/calibration results).
Accuracy of Gradebook and compliance with policies.- Studentservice indicators (response times for triaged inquiries).
|
| Primary Function of Organizational Unit |
The Management, Marketing, &
MIS Department delivers undergraduate level business education to students in face-to-face and online formats. |
Position Information
| Position Number |
NSS138 |
| Working Position Title |
Instructional Support Specialist - Undergraduate |
| Temporary Job Type |
Non Student |
| Approved Competency Level |
Journey |
| Building and Room No. |
Online |
| Work Hours: From [time] to [time] on [days] of [week] |
Hours will vary |
| Hours per week |
10-15 |
| Months per year |
2 |
| Appointment Type |
Temporary Part-Time |
| Appointment Type |
|
| If Time Limited. |
|
| Appointment Length. |
|
Requirements and Preferences
| Position required to work during periods of adverse weather or other emergencies |
No |
| Minimum Experience/Education |
- Bachelor's degree in the discipline, in Education, or a closely related field, for undergraduate courses.
|
| Preferred Years Experience, Skills, Training, Education |
- Master's degree in the discipline, in Education, or a closely related field.
- Experience with large online sections ( 50 students) and highvolume grading workflows.
- Familiarity with accessibility standards, academicintegrity practices, and online student support.
|
| Required License or Certification |
|
| Valid US Driver's License |
No |
| Commercial Driver's License Required |
No |
| Physical Required |
No |
| List any other medical/drug tests required |
|
Posting Details
Posting Details
| Posting Number |
TEMP00419P |
| Number of Vacancies |
2 |
| Internal Posting Only |
Yes |
| Position Type |
Temporary |
| Time Limited Position |
|
| Appointment Length |
|
| Salary |
2000 |
| Open Date |
06/01/2026 |
| Close Date |
06/19/2026 |
| Open Until Filled |
No |
| Special Instructions Summary |
Please Note: A criminal background check will be conducted on candidate finalist prior to the offer of employment. If no applicants apply who meet the required competency and T&E requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations. Resumes will not be accepted in lieu of completing an electronic application. The application must be completed in full detail (including work history) for your qualifications to be considered. Failure to complete the application completely may result in you not being considered for the vacant position. Your application for the position will not be complete until you receive an online confirmation number at the end of the process of applying for a position. |
Supplemental Questions
Required fields are indicated with an asterisk (*).
How did you hear about this employment opportunity?
- Public Job Posting
- Internal Job Posting
- Agency Referral
- Advertisement/Publication
- Personal Referral
- Website
- Other
Required Documents
- Resume
- Cover Letter
Optional Documents
- Unofficial Transcripts
- References List
|
Winston Salem State University
2000
Jun 03, 2026