Fraud Investigator II

Is it surprising to hear that a financial institution of 1.5 million members and over $30 billion in managed assets say that success comes from focusing on people, not profits?

Our "people helping people" philosophy has guided us since 1935, driving our deep commitment to serving our members, communities, and each other. When you join our team, you become part of a purpose-driven organization where your work makes a real difference.

While we're proud of our history, we're even more excited about our future. With business and technology transformation on the horizon, there's never been a better time to be part of BECU.

PAY RANGE

BENEFITS - because people helping peoplestarts with supporting you

• 401(k) Company Match (up to 3%)

• 4% annual contribution to your 401(k) by BECU

• Medical, Dental and Vision (family contributions as well)

• PTO Program + Exchange Program

• Tuition Reimbursement Program

• BECU Cares volunteer time off + donation match

IMPACT YOU'LL MAKE:

As a Fraud Investigator II, you'll play a critical role in protecting members and safeguarding financial assets by identifying and resolving fraudulent activity across a range of products and services. Your work will directly impact member trust and organizational risk mitigation as you investigate suspicious transactions and uncover fraud trends. You'll apply your expertise to make sound, timely decisions while navigating complex regulatory requirements. In this role, you won't just investigate fraud, you'll help strengthen prevention strategies and improve the overall member experience. Your insights and actions will help shape a safer financial environment for everyone.

WHAT YOU'LL DO:

• Fraud Monitoring & Detection: You'll use multiple fraud management systems and reporting tools to proactively monitor accounts and identify suspicious monetary and non-monetary activity across products like Zelle, checks, transfers, and new accounts.
• Member Engagement & Risk Mitigation: You'll connect with members to review suspicious activity, provide guidance, and take the right actions to protect their assets and reduce risk.
• End-to-End Investigations: You'll manage fraud alerts and claims from start to finish, leveraging internal systems and conducting interviews to make informed, timely decisions.
• Case Management Excellence: You'll handle multiple cases simultaneously, ensuring all investigations are completed accurately and within strict regulatory timeframes.
• Evidence Analysis & Decisioning: You'll evaluate documentation, transaction data, and interview findings to determine the legitimacy of claims and build well-supported investigative conclusions.
• Regulatory & Compliance Application: You'll apply your knowledge of the Bank Secrecy Act, USA Patriot Act, and other applicable regulations to ensure every investigation meets compliance standards and best practices.
• Trend Identification & Escalation: You'll identify patterns, emerging fraud trends, and vulnerabilities, escalating risks that could lead to increased fraud exposure or financial loss.
• Cross-Functional Support: You'll provide responsive support via phone and email to internal teams and external partners, helping resolve fraud-related inquiries efficiently.
• Additional Responsibilities: You'll take on other duties as assigned, contributing to team success and continuous improvement.

This isn't just about ticking off tasks on a list. It's about making a significant, positive change in BECU's journey, where your contributions are valued, and your growth is continually fostered.

WHAT YOU'LL GAIN:

• The opportunity to make a meaningful impact by protecting members and preventing financial crime
• Hands-on experience with advanced fraud detection tools, systems, and investigative techniques
• Exposure to complex, real-world fraud scenarios that strengthen your analytical and decision-making skills
• A collaborative environment where you partner with internal teams and build cross-functional relationships
• Continuous learning in regulatory compliance, fraud trends, and financial crime prevention
• The ability to grow your career within fraud investigations, risk management, or financial crimes
• A purpose-driven role where your work directly contributes to trust, security, and member experience

QUALIFICATIONS:

Minimum Qualifications:

• A Bachelor's degree or equivalent work or educational experience.
• 3 years' experience in fraud prevention, detection or case investigations in a customer facing fraud role, or additional customer service experience.

Desired Qualifications:

• Certified Financial Crime Specialist (CFCS) or Certified Fraud Examiner (CFE) certification preferred.
• Ability to work independently, and as a team member, while using discretion in decision making.
• Verbal and written communication skills to effectively communicate and provide customer service required.
• Conceptual and organizational skills, with the ability to prioritize multiple tasks.
• Organizational and problem-solving skills required.
• Intermediate knowledge of Regulation E, Regulation CC, and Regulation UCC

JOIN THE JOURNEY:

Ready to make an indelible impact? Eager to be part of a collaborative and innovative team where your ideas and contributions don't just fill a role but fuel the growth and success of BECU? This is more than a job - it's a chance to elevate your career, skills, and future, all while contributing to the robust operational landscape of BECU.

Embrace the opportunity to grow with us. Apply now, bring your expertise to the table, and let's achieve excellence together at BECU. Your journey of influence, innovation, and impactful contribution starts now. #BECU #YourGrowth #BECUJourney

BECU is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.