Dispatch Associate

Pleasant Hill / Concord, CA (Contra Costa County)

POSITION:Dispatch Associate, Full-TimeorPart-Time

POSITION SUMMARY:We're hiring a Dispatch Associatethat will be under the supervision of the Communications Supervisor. The Dispatcher is responsible for receiving and dispatching emergency and non-emergency calls to all field units staffed by Emergency Medical Technicians and Paramedic resources utilizing a Computer Aided Dispatch (CAD) system.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Utilizes sophisticated system status management computer system which monitors, updates, and controls the location and movement of units.
• Receives incoming emergency and non-emergency calls and promptly ascertains proper levels of response, allocates resources to match dynamic system demands and input applicable information into the CAD system.
• Dispatches and maintains radio communications with BLS and ALS units.
• Monitors and documents response times of units.
• Utilizes and maintains professional communications skills with all employees and customers including patients, facilities, and public service agencies.
• Completes and submits daily status reports regarding unusual incidents to Communications Supervisor.
• Monitors system performance and communicates system demands to field employees.
• Adhere to all company policies and procedures.
• Assists in the collection of data for patient billing purposes.
• Periodically ride a shift on an ALS ambulance, QRV, fire engine, paramedic engine, or ladder truck.

MINIMUM QUALIFICATIONS:

• High school diploma or GED.
• Minimum of 18 years of age.
• Must have at least six months of prior work experience with phone and customer service duties.
• Two years of progressive experience within a high-profile EMS or Fire Dispatch system preferred.
• CAD and data entry experience with typing speed of at least 35 wpm required - certificate must be provided at time of interview (must be within the past 6 months.)
• Current CPR and First Aid certification or prior Paramedic or Emergency Medical Technician certification and experience preferred.
• Effective oral, written, and interpersonal communication skills.
• Experience with Intergraph Public Safety CAD system preferred.
• Experience using TRITECH preferred.

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

Check out our careers sitebenefitspage to learn more about our comprehensive benefit options, which include medical, vision, dental, 401k, disability, FSA, HSA, EAP, vacation and paid time off.

Salary Range: $29.41 - $39.99 DOE (This rate applies to12-hourshift and average42hours per week)