Administrative Assistant Outpatient Physical Therapy

Summary

Job Description:

The Physical Therapy Department Secretary is responsible working referrals with centralized scheduling(electronic, written, faxed) as well as registering and scheduling outpatients, managing referral queues and waiting lists for therapy services. Obtains complete, accurate insurance information; verifies insurance benefits with Medicare, Medicaid and Third Party Payers. Explains insurance benefits to patients and collects any required therapy co-payments at the time of service. For Medicare patients, accesses CMS FISS/RTE to track therapy caps if required. In addition, greets patients, and answers the telephones. Clerical duties also include preparing any needed hard charts documents, scanning paper orders, filing, faxing, ordering supplies, and processing correspondence. Secretary may work Plan of Care queue(according to policy) in conjunction with HIM to ensure POC are signed. The secretary is responsible for distributing electronic/paper patient satisfaction surveys on a daily/weekly basis.

Work Experience

Education