Consumer Digital Banking Team Lead

Job Title:

Location:

What you'll do:

• Be a subject matter expert for the Consumer Digital Client Care team by responding to complex client requests and assisting team members to execute the complete client life cycle and achieve client satisfaction. Assist the preferred banking and consumer digital operations team in identifying and capitalizing on opportunities to promote Bank products through analysis of client patterns and needs. Be an expert banker with regard to deposit operations activities and complex technical skills relative to client requests.
• Manage distribution of work for their designated team, facilitate cross training opportunities, and provide reporting to management on production, turnaround times and other key data points.
• Ensure the team meets service level standards including sales, customer service, turn-around time, risk management and regulatory compliance, audit soundness, productivity and efficiency.
• Update internal call management system following procedure and adhering to applicable policy.
• Participate in evaluation and development of new technology solutions.
• May also monitor individual team member performance to support their career progression and ensure optimal client support for all client inquiries or requests.
• Assist leadership in executing strategic business initiatives driven by data analytics. This may require change management techniques with other internal departments and proactively keeping up-to-date with Bank products.
• May indirectly lead, mentor, and develop other junior members of the team.
• Quality assurance score card review and grading. Dual control on monthly score cards

What you'll need:

• 5+ years of related experience in Consumer Digital, Branch Banking Operations, Treasury Management Service or similar fields.
• High school diploma required; bachelor's degree in related field preferred.
• Previous leadership experience preferred.
• Intermediate to advanced knowledge of general banking operations, including deposit operations, new account opening, loan administration, treasury management and/or other commercial banking products and services.
• Intermediate to advanced business, legal, and technical writing ability with a good working knowledge of industry-standard writing specifications.
• A self-starter and collaborative teammate with excellent problem-solving skills. Proactive in understanding the root of an issue and collaborating to consider a wide range of solutions before moving forward.
• Entry level to intermediate sales and service experience in business deposits or treasury management products.
• Proficiency with MS Office suite
• Advanced speaking and writing communication skills

Benefits you'll love:
We offer all the important things you'd want - like competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401k matching program, tuition assistance program, an employee volunteer program, and a wellness program. In addition, you'll have the opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands-on experience to help grow your career!

About the company:

Western Alliance Bank, Member FDIC, is a wholly owned subsidiary of Western Alliance Bancorporation. Serving clients nationwide, Western Alliance Bank includes six legacy bank brands - Alliance Association Bank, Alliance Bank of Arizona, Bank of Nevada, Bridge Bank, First Independent Bank and Torrey Pines Bank - that remain part of the company's heritage, as well as AmeriHome Mortgage, a Western Alliance Bank Company.

Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, nation origin, marital status, disability, protected veteran status, sexual orientation, gender identity or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying, please email HR@westernalliancebank.com or call 602-386-2488. When contacting us, please provide your contact information and state the nature of your accessibility issue. We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process.

Western Alliance Bancorporation