Director, Product Delivery & Operations

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About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

About the Role
The Director of Product Operations & Delivery leads the capability that bridges business process and product execution across Digital Enterprise Technology. This role exists to serve as a key thought leader in the product management evolution on our agentification journey, coordinate the establishment of structured frameworks for product and software development within our tool set, and provide a product operations function within large-scale/"big rock" initiatives. As a senior leader, you'll build and develop a high-performing team while serving as a trusted partner to Product, Engineering, Finance, and Change Management leaders across the organization.

What You'll Be Doing

• Build, lead, and develop the Product Operations & Delivery organization - including hiring strategy, role definition, performance management, and career development

• Define and continuously evolve the operating model for requirements intake, backlog governance, quality standards, and delivery readiness criteria across DET

• Establish best practices and structured approach with the tools used for Product Development Life Cycle and Software Development Life Cycle

• Evolve agentification and AI tool enablement to the team and program operating model

• Help drive the definition of product requirements intake and prioritization within program structures

• Translate high-quality, delivery-ready requirements - reducing rework, accelerating delivery, and improving adoption at scale

• Partner with Process Engineering & Optimization (PEO) leadership to ensure as-is and to-be business process changes are accurately translated into product-ready requirements

• Serve as a trusted advisor to senior business and technology leaders, providing clarity, recommendations, and tradeoff decisions related to requirements strategy, delivery readiness, and execution risk

• Establish enterprise standards for requirements quality, traceability, acceptance criteria, solution validation, UAT support, and release readiness

• Proactively identify and mitigate delivery risks, dependencies, and readiness gaps related to requirements quality, process change, or stakeholder alignment

• Define and track KPIs for requirements quality, delivery readiness, rework reduction, delivery predictability, and business adoption

• Represent Product Operations & Delivery in senior forums, driving alignment across business, product, and delivery stakeholders

What We're Looking For

Required Qualifications

• 8+ years of experience in Product Management, Business Analysis, Product Delivery, or related disciplines

• 3+ years of people leadership experience building and managing high-performing teams

• 5+ years of executing major product-centric initiatives

• Strong expertise in Agile / Scrum and product delivery operating models

• Proven experience translating business processes into scalable product requirements

• Deep experience with execution management tools (e.g., JIRA, GUS, Airtable or equivalents)

• Excellent written and verbal communication skills, with demonstrated ability to influence senior business and technology leaders

Preferred Qualifications

• Experience in SaaS, cloud platforms, or large-scale enterprise technology environments

• Proficiency in using AI enablement tools (e.g., Claude Code, Gemini, or equivalents)

• Familiarity with Confluence, Miro, or similar collaboration and documentation tools

• Strong understanding of the software development lifecycle (SDLC) and testing practices

• Experience supporting large-scale business transformation or operating model change

• A related technical degree

Why Join?
This is a rare opportunity to build something from the ground up - defining how an enterprise technology organization captures, translates, and delivers on its most important business needs. You'll work at the intersection of strategy and execution, with the visibility, scope, and leadership support to make a lasting impact on how DET operates. You'll be surrounded by people who care deeply about quality, inclusion, and getting things right.

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.