America's IFM Manager

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them tothrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Location: Central or Eastern U.S.

What this job involves

At JLL, we partner with the world's most prestigious organizations and we are looking for an exceptional leader to join us as an IFM Lead. This on-site role demands a dynamic and charismatic leader with meticulous attention to detail who will drive operational rigor across diverse Facilities Operations, Project Management, and Occupancy Planning functions. You will elevate performance standards for your team, peers, and vendor partners through an ownership mentality that transforms challenges into opportunities. Your leadership will create environments that are not merely functional but exemplary in service, safety, cleanliness, compliance, and comfort, establishing yourself as an indispensable cornerstone of client operations.

Your day-to-day tasks will include:

• Own and drive the highest level of client satisfaction with services provided, measured through quarterly KPIs and satisfaction surveys
• Manage, coordinate, and exercise functional responsibility for Facility Management services within assigned facilities and geography, driving a one-team mentality in a vendor matrixed environment
• Deliver on contractual savings targets by achieving annual budget targets and monthly/quarterly budget adherence, engaging with sites to drive savings initiatives
• Achieve contractual requirements and account annual goals including work order management metrics and all CPI/KPI goals
• Prepare, submit and manage facility budgets addressing clients' goals and objectives, track variances, and ensure smooth recovery processes
• Provide overall team management, staff development and planning for direct reports, executing staff succession and growth plans
• Act as IFM subject matter expert presenting innovative ideas for better customer experience, interfacing with peers across regions to ensure consistent delivery of global initiatives

Physical Demands and Work Environment:

• On-site role requiring presence at client facilities
• Ability to move throughout multiple facilities and sites as needed
• May require standing, walking, and physical site inspections
• Standard office environment combined with active facility management settings

Required Qualifications:

• Bachelor's degree in Facilities Management, Business Administration, or a related field
• Minimum of 10 years of progressive experience in site services management, facility management, or a related role
• Expert knowledge of facility management principles, practices, and systems, including maintenance, security, janitorial services, and landscaping
• Proven people management skills with the ability to inspire and motivate integrated teams
• Strong financial acumen and budget management skills with demonstrated cost consciousness
• Demonstrated ability to leverage data to uncover meaningful insights and drive operational improvements
• Knowledge of relevant regulations, compliance standards, and health and safety requirements

Preferred Qualifications:

• Advanced degree in Facilities Management, Business Administration, or related field
• Professional certifications in facility management or related fields (e.g., CFM, FMP)
• Experience with CMMS tools and systems for facility management decision-making
• Experience working in vendor matrixed environments with multiple service providers
• Track record of driving and achieving contractual savings targets
• Experience managing multi-site portfolios across different geographies
• Background in presenting innovative solutions and leading continuous improvement initiatives

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position:

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you'repursuing.

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

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Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.