Customer Service Coordinator- Distribution Center

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you.

Customer Service Coordinator

Location: West Sacramento, CA, USA - 3775 Seaport Blvd

Schedule: Monday to Friday, 8:00 am - 4:30 pm - shift subject to change based on needs of the business. OT mandatory if required. Flexibility required.

Position Overview:

We are seeking a detail-oriented and customer-focused professional to join our team. This role is responsible for delivering exceptional customer service and ensuring smooth day-to-day operations through the effective use of ACUMAX, SAP, Salesforce, and our primary customer relationship management (CRM) platform. The ideal candidate will handle customer inquiries, manage transactions, and support internal teams to enhance the overall customer experience.

Key Responsibilities:

• Deliver outstanding customer service by responding to inquiries via phone, email, and Salesforce in a timely and professional manner

• Utilize Salesforce daily to manage customer accounts, track interactions, and document service activities

• Process orders, returns and credits accurately and efficiently

• Maintain up-to-date and accurate records of all customer communications and transactions in Salesforce

• Resolve customer issues and complaints with empathy and efficiency, escalating when necessary

• Collaborate with internal departments (e.g., sales, operations, finance) to ensure seamless service delivery

• Identify and recommend process improvements to enhance customer satisfaction and operational efficiency

• Monitor and follow up on open cases and service requests to ensure timely resolution

• Support onboarding and training of new team members as needed

• Support team goals by participating in training, knowledge sharing, and special projects

• Uphold McKesson's commitment to compliance, data integrity, and customer trust in all activities

• Additional office support as needed with cross-functional office teams.

Minimum Qualifications

• Typically requires 3+ year(s) of related experience.

Skills and Qualifications:

• Proven experience in a customer service or support role. Internal employees must have at least 6 months to qualify

• Proficiency in ACUMAX, SAP, Salesforce or similar CRM platform(s)

• Strong communication skills, both verbal and written

• Ability to interact well with and communicate effectively with others (co-workers, management, vendors, clients) whether in person, on the telephone or through email correspondence.

• Excellent organizational skills and attention to detail

• Ability to multitask and prioritize in a fast-paced environment

• Proficiency in Microsoft Office at an intermediate level (Word, Excel, Outlook)

• A proactive, solution-oriented mindset with a passion for helping others

Physical Requirements:

• Ability to lift up to 50lbs.

• Ability to stand and walk for extended periods, up to 8 hours per shift.

• Must be able to bend, stoop, twist, and reach as needed to perform job duties.

Career Level - IC - Operations Support - O3

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, pleaseclick here.

Our Base Pay Range for this position

McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson's (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind:

McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.

McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.

McKesson job postings are posted on our career site: careers.mckesson.com.

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson's full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) Disability_Accommodation@McKesson.com or (Canada) Accessibility@mckesson.ca. Resumes or CVs submitted to this email box will not be accepted.

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